Retail Sales Assistant/Sleep Coach

Casual position
Monday – Sunday flexibility for shifts
Located in Victoria Point, QLD
Take your first step into the healthcare industry – full training provided

About the Business

At Resmed, we pioneer innovative solutions that help people live healthier, higher-quality lives by treating and managing sleep apnoea, COPD and other chronic conditions. Our cloud-connected medical devices and out-of-hospital software platforms empower patients, healthcare professionals and caregivers across more than 120 countries to deliver care where it matters most — at home.

We're passionate about creating a supportive and inclusive work environment and are looking for people who bring positivity, empathy and a strong customer-first mindset to everything they do.

About the Role

As a Sleep Coach, you'll play a vital role in supporting customers on their health journey. This is an excellent opportunity for someone with a strong background in customer service, retail or healthcare who is ready to make a meaningful difference in people's lives.

You'll combine education, customer support and care — helping customers understand their sleep therapy, troubleshoot concerns and feel confident using their equipment.

No healthcare experience is required — comprehensive training is provided.

Key Responsibilities

Respond to customer enquiries in-store and over the phone
Investigate and help customers problem-solve therapy and equipment issues
Provide set-up, ongoing support and education to encourage successful therapy outcomes
Fit customers for masks and recommend the most suitable options based on training
Educate customers on the safe and effective use of sleep therapy equipment
Drive sales of new or additional services, including phone-based follow-ups on trials and testing results
Maintain the presentation and cleanliness of the clinic and retail environment
Process payments and complete administrative duties as required
Manage trial and sales stock, including inventory control and re-ordering

About You

To be successful in this role, you'll bring:

Previous experience in a customer service, retail or healthcare environment
A warm, caring approach and the ability to provide outstanding customer experiences
Strong communication skills and the ability to adapt your style to meet individual customer needs
Empathy, compassion and the ability to remain calm under pressure
Active listening skills with a solutions-focused mindset
A strong work ethic, reliability and honesty
The ability to work autonomously as well as collaboratively within a team

Healthcare or healthcare retail experience is advantageous but not essential — we're looking for the right attitude and a genuine willingness to learn.

Why Join ResMed?

Full training provided — we invest in your development
Meaningful work — make a real difference to people's lives every day
Career exposure — gain experience in a growing, innovative healthcare industry
Employee benefits, including an Employee Assistance Program to support your mental fitness
Supportive team environment within a global organisation

If you're enthusiastic, motivated and excited by the opportunity to build a career that blends customer service with healthcare, we'd love to hear from you.

Apply now and help improve lives — one good night's sleep at a time.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.