Call Centre Agent

Position: Call Centre Agent

Employment Type: Full-Time, Remote

Working Hours: US Hours (9:00 AM – 5:00 PM EST). This role requires flexibility to work a rotating shift schedule, including weekends, based on business needs.

Salary: Paid in South African Rand (ZAR)

We're looking for a customer-focused Call Centre Agent to join our growing healthcare team. In this role, you'll be the first point of contact for clients, assisting with appointment scheduling, handling enquiries, updating records, and delivering exceptional customer service.

We're looking for candidates with strong call centre or customer service experience who are confident communicators and enjoy helping people.

Key Responsibilities

• Answer inbound calls professionally and efficiently.
• Schedule, reschedule, and confirm appointments.
• Assist clients with general enquiries and provide excellent customer service.
• Accurately capture and update client information.
• Coordinate schedules and communicate appointment changes.
• Maintain accurate records using internal systems.
• Work collaboratively with the wider team to ensure a seamless client experience

Requirements

• Previous call centre experience is essential.
• Customer service experience in a fast-paced environment.
• Excellent English communication skills with a neutral accent.
• Strong data capturing and computer skills.
• High level of attention to detail.
• Professional telephone etiquette.
• Ability to multitask and work efficiently under pressure.
• Willingness to work shift schedules.
• Available to start immediately.

Thinking of applying? Here's the inside scoop.

Let us walk you through the next steps.

Step 1 – Complete Your Application

Fill in our application form and upload your CV. This stores your profile in our Applicant Tracking System (ATS) and places you into our active job pipelines, making it easier for us to match you with current and future opportunities.

Step 2 – The First Look (One-Way Video Interview)

This is where your application comes to life. We review your CV and video interview to get a feel for your experience, communication style, and overall fit. If we like what we see, you're on to the next step!

Why do we ask for a video?

Because a résumé can tell us what you've done, but it can't show us you. Your video is your moment to shine, and it helps us see:

• How you communicate and connect with people.
• How you present yourself professionally.
• Other opportunities you might be an even better fit for (bonus surprises!).

Think of it as your personal trailer. One great video means we can pitch you for multiple roles and get you in front of the right employers, faster.

Heads up: Some clients watch your video directly, so make it one you'd be proud to have represent you. This is your highlight reel—make it count!

Step 3 – Let's Actually Talk

A Recruitment Specialist calls to chat about your experience, your availability, what you want to earn, and the role itself. Consider it a friendly vibe check.

Step 4 – The Fine Print, Made Fun

We break down what it's like working as an independent contractor—hours, pay, contract terms, the whole deal. No surprises, no fine-print sneakiness. You'll get it all in writing.

Step 5 – Matchmaking Time

Our Talent Delivery Team plays cupid, matching you to clients where you're most likely to shine. We can't promise everyone gets picked, but we're rooting for you.

Step 6 – Showtime

Got shortlisted? We'll set up your interview, prep you like a pro, and have your back the whole way—with a Reworks teammate right there facilitating.

Step 7 – The Verdict

We chase feedback the second it lands and keep you in the loop.

Fraud Disclaimer:  ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.