call center representative

Company Description

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients. 

Visit our website: http://www.aditistaffing.com/

Job Description

• Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention. 

• Call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business. 

• If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company. 

location is 2401 Mall Drive- North Charleston SC 29406. 

Potential Candidates Qualifications: 

• Associate’s degree or equivalent work experience 

• Call center, customer service or collections experience preferred but not required 

• Customer service experience in Hospitality, Retail or Banking will be considered 

• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills 

• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues. 

• Strong interpersonal and communication skills 

• Be comfortable multi-tasking; using a computer terminal to gather and research information 

• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.

Thanks & Regards

Darshan

Technical Recruiter 

D: 425-818-5584

Additional Information

Thanks & Regards

Darshan

Technical Recruiter 

D: 425-818-5584