The Business Solutions Technical and Sales Training position is responsible for developing and delivering technical and sales enablement training that accelerates sales productivity, strengthens solution knowledge, improves overall sales performance, and supports revenue growth. This role applies effective facilitation, coaching, and curriculum design methodologies to equip Business Solutions sales teams with the skills, tools, and confidence needed to deliver exceptional customer experiences and achieve business objectives.
Duties and Responsibilities
- Design, develop, and maintain outcome-oriented technical and sales training curriculum, including onboarding, product and portfolio education, sales methodology reinforcement, role-based learning paths, facilitator guides, participant materials, and ongoing reinforcement resources.
- Leverage AI tools to create, refresh, and personalize training curriculum, enabling faster content development, more relevant learning experiences, and stronger support for evolving Business Solutions sales needs.
- Equip new and tenured sales employees with practical AI skills that improve prospecting, pipeline management, workflow efficiency, and customer engagement throughout the sales process.
- Facilitate engaging, high-impact virtual and in-person training sessions that build seller skills, confidence, business acumen, and readiness through strong facilitation presence, effective questioning, role play, coaching, practice, and actionable feedback.
- Apply sound judgment to tune, adapt, and strengthen training curriculum based on learner needs, market conditions, business priorities, sales roles, and performance trends, avoiding a one-size-fits-all approach to development.
- Assess training outcomes by analyzing KPIs, sales performance data, training results, learner feedback, and business trends to identify skill gaps, curriculum opportunities, and targeted interventions that improve seller effectiveness, readiness, adoption of defined sales behaviors, and business results.
- Demonstrate deep understanding of the Business Solutions portfolio, customer insights, competitive positioning, messaging, value propositions, and use cases to help sellers translate technical capabilities into effective customer conversations.
- Deliver technical training that builds a deep understanding of Business Solutions products, service capabilities, solution design considerations, implementation requirements, and how each offering impacts the customer’s business, operations, experience, and outcomes.
- Translate complex technical product information into clear, practical training that helps sellers understand customer pain points, align solutions to business needs, communicate value propositions, and position products with accuracy and confidence.
- Maintain a strong sales perspective by understanding seller tools, processes, pipeline expectations, customer engagement challenges, sales motions, and field realities, and incorporating those insights into practical, relevant training experiences.
- Support the implementation and standardization of sales methodologies, ensuring sellers understand how to apply common sales language, discovery practices, qualification methods, opportunity planning, objection handling, and deal progression techniques.
- Partner with sales leadership, sales operations, product, marketing, and subject matter experts to align training priorities with business goals, product launches, portfolio changes, messaging updates, and performance improvement needs.
- Provide coaching, reinforcement, and follow-up support to ensure training concepts are applied in the field and translated into measurable improvements in seller behavior, customer engagement, funnel quality, and revenue performance.
- Proactively identify opportunities to improve training effectiveness, seller readiness, and sales execution, using confidence, leadership presence, and data-informed recommendations to influence stakeholders and drive continuous improvement.
- Other duties as assigned.
What you bring to the table:
Education: High school diploma or equivalent
Experience:
- 3-5 years of experience in sales enablement, technical training, sales training, facilitation, curriculum development, or a related field, preferably supporting business solutions, telecommunications, technology, or B2B sales teams.
- Experience training sales professionals and engineers
Knowledge, Skills and Abilities:
- Strong facilitation skills with the ability to lead engaging virtual and in-person training sessions, manage group dynamics, encourage participation, and create an effective adult learning environment.
- Knowledge of curriculum design and instructional development, including learning objectives, facilitator guides, participant materials, role-based learning paths, reinforcement plans, assessments, and continuous improvement practices.
- Deep understanding of Business Solutions products, service capabilities, customer applications, value propositions, competitive positioning, implementation considerations, and customer impact.
- Ability to translate complex technical information into clear, practical, seller-ready training that connects product capabilities to customer needs, business outcomes, and effective sales conversations.
- Strong understanding of B2B sales processes, seller tools, funnel management, pipeline expectations, opportunity progression, customer discovery, objection handling, and field sales challenges.
- Ability to support standardized sales methodologies and reinforce consistent use of common sales language, qualification practices, discovery frameworks, opportunity planning, and deal progression behaviors.
- Outcome-oriented mindset with the ability to connect training activities to measurable business KPIs, including time to first sale, sales productivity, monthly recurring revenue, gross adds per seller, funnel coverage, seller readiness, and adoption of desired behaviors.
- Strong data analytics skills with the ability to interpret performance trends, training feedback, assessment results, seller confidence data, and business metrics to identify skill gaps and recommend targeted training improvements.
- Sound judgment to assess when curriculum should be standardized, customized, reinforced, or refined based on learner needs, business priorities, sales strengths, market conditions, and performance gaps.
- Strong coaching and feedback skills with the ability to observe seller behavior, reinforce effective practices, address development opportunities, and build capability through practical application.
- Ability to partner effectively with sales leadership, product, marketing, sales operations, and subject matter experts to align training priorities with business objectives, product launches, messaging updates, and field needs.
- Strong communication skills, executive presence, confidence, adaptability, organization, and proactive leadership to influence stakeholders, improve training effectiveness, and support continuous performance improvement.
- Ability to read, write and effectively communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
Base Salary: The base range for this position is $100,000-$115,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
About Astound:
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
