The ad says“You are fluent in French, Dutch, and English, given the Belgian scope”
The ad says“You are fluent in French, Dutch, and English, given the Belgian scope”
The ad says“You are fluent in French, Dutch, and English, given the Belgian scope”
You are the go-to person for managing all transactional damages across Belgium, making sure repairs are followed up, issues are resolved quickly, and all parties remain satisfied
As Business Operations Manager Belgium, you will be the operational backbone of our repair network in Belgium
This role combines hands-on operational execution with relationship management
Alongside your day-to-day operational work, you’ll head into the field roughly once or twice a month to visit repair shops and strengthen the partnerships that keep our network running
You will be the central point of contact for all transactional damage management in Belgium. Your day-to-day will include a mix of operational tasks, stakeholder communication, and periodic field visits:
Operational & administrative tasks (±80%)
Handle inbound calls and manage customer enquiries
Resolve payment issues and monitor repair delays, including backorder delays
Monitor the Damage Repair quote status and the repair shop’s repair tracker updates
Manage quality issues and follow up on escalations
Onboard new repair shops and chains, and create their accounts in our database
Manage Intercom communication and support the broader Operations team
Educate users to use our different dashboards properly
Relationship & field work (±20%)
Visit repair shops across Belgium roughly 1-2 times a month to build and strengthen relationships
Build and maintain strong relationships with repair shops, both from the back-end and in person
Identify gaps or issues in the Belgian network and flag them for follow-up
Represent Fixico as the trusted point of contact for repair shop partners in Belgium
Quickly adapt and switch between operational and relationship-focused tasks as new initiatives are launched
Benefits
Competitive salary package
Flexible office hours
Lease bike plan
Friday drinks & social events
Fresh lunch and snacks
25 vacation days per year
Central location in Amsterdam
In-office gym
Attractive pension plan
Birthday off
Preferred experience
Are you someone who thrives in a fast-paced environment, thinks on their feet, and loves solving complex operational puzzles, while also enjoying getting out into the field to build real relationships?
You have 2-5 years of experience as a Fleet Manager, Account Manager, Customer Success, or in a similar operational or relationship-focused role; you act decisively and find solutions under pressure
You are administratively strong and have a sharp eye for detail
You are a natural relationship-builder who is just as comfortable on the phone as in front of a repair shop owner
You are proactive, structured, and able to juggle multiple priorities simultaneously
You are fluent in French, Dutch, and English, given the Belgian scope
You are comfortable making calls and being the voice of Fixico
You are willing and able to travel within Belgium roughly 1-2 times a month
Are you self-motivating, flexible, ambitious, and social, and are you looking for a challenging opportunity that combines operational ownership with relationship-building in the field?
