Business Analyst (One year contract)

The Business Analyst (BA) will support the delivery of strategic digital and business transformation initiatives for Partnership Distribution. The role serves as a key liaison between business stakeholders, IT teams, operations, compliance, finance, product management, and external business partners (e.g., banks, virtual banks, brokerages). Our goal is to achieve a true balance between quality, client satisfaction, efficiency, success, and profitability. This position requires availability to 5 days a week in-client office - Hong Kong based.

The BA is responsible for eliciting, analyzing, documenting, and validating business requirements, supporting solution design, coordinating testing activities, and facilitating successful project implementation. The role will contribute to the delivery of digital sales journeys, partner integrations, customer engagement capabilities, and operational enhancements that drive business growth while ensuring regulatory compliance.

Key Responsibilities

Business Analysis & Requirements Management

• Conduct requirement gathering workshops with business stakeholders, IT teams, and external partners. 
• Analyze and document business requirements, user stories, business rules, process flows, and functional specifications.
• Facilitate requirement walkthroughs and solution discussions.
• Manage requirement traceability throughout the project lifecycle.
• Support backlog prioritization and requirement clarification activities.

Process, Gap & Impact Analysis
• Conduct as-is and to-be process analysis.
• Assess impacts on business processes, operational workflows, systems, data flows, controls, and regulatory requirements.
• Identify risks, dependencies, assumptions, and implementation considerations.
• Collaborate with business and IT teams to define optimal business solutions.

Project Delivery & Stakeholder Management
• Manage and coordinate project deliverables, timelines, dependencies, and stakeholder communications.
• Work closely with business users, IT teams, vendors, and external partners.
• Prepare project documentation, meeting materials, status updates, action logs, and implementation artefacts.
• Track and follow up project issues, risks, decisions, and action items. • Build effective working relationships across internal and external stakeholder groups.

Testing & Quality Assurance

• Develop UAT and Regression Testing plans, test scenarios, and test cases.
• Coordinate testing activities among business users, IT teams, vendors, and external partners.
• Manage defect logging, tracking, and resolution follow-up.
• Support business validation and sign-off activities.
• Ensure delivered solutions meet business requirements and quality standards.

Implementation & Business Readiness

• Support production deployment planning and implementation activities.
• Coordinate business readiness activities, including user training and communication.
• Develop and maintain user guides, training materials, process documentation, and SOPs.
• Support post-implementation monitoring, issue resolution, and continuous improvement initiatives.

Job Requirements

Education
• Bachelor's degree or above in Business Administration, Information Systems, Computer Science, Insurance, Finance, or a related discipline.

Experience & Knowledge
• Minimum 5 years of solid hands-on Business Analyst experience within the insurance industry.
• Proven experience in Life Insurance business, products, operations, and system implementation projects.
• Strong understanding of insurance distribution channels, customer journeys, business processes, and operational workflows.
• Experience supporting Partnership Distribution, Bancassurance, Broker, Affinity, or Digital Distribution channels is highly preferred.
• Demonstrated experience in requirements gathering, business process analysis, solution design support, UAT management, and stakeholder engagement.
• Good understanding of insurance core systems, digital platforms, CRM solutions, APIs, and data integration concepts.
• Experience delivering digital transformation, business process improvement, or system implementation projects.

Agile & Delivery Knowledge
• Good understanding of Agile delivery methodologies, including Scrum and Kanban frameworks.
• Experience writing user stories, defining acceptance criteria, and managing product backlogs.
• Familiarity with Agile tools such as Jira, Confluence, Azure DevOps, or similar platforms.
• Experience participating in Agile ceremonies.
• Ability to work effectively within Agile, Waterfall, or hybrid delivery environments.

Skills & Competencies
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to translate complex business requirements into actionable deliverables.
• Excellent