The ad says“Familiarity with debt collections or accounts receivable processes”
The ad says“Analytical skills”
The ad says“Familiarity with debt collections or accounts receivable processes”
The ad says“Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software”
The ad says“Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software”
The ad says“Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software”
The ad says“Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software”
The ad says“Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software”
In this role, you will be the first point of contact and the integral part of our GlobalCollections Team. You will ensure that that all internal and extrenal collections and accounting related queries are answeread
We will need you to be able to analyse information or data quickly with an eye for detail in order to provide accurate and complete responses
In this role you will need to be confident in working with different systems and software tools analysisng and reporting. Following training your job will be independent, but you will be supported by your Direct Manager, Collections Team members and AR Management
You will work closely with the Collections Team and Collections and AR Managers, Sales, Clients and other Shared Services Departments – requesting further information, escalating, problem solving as well as producing and distributing accurate documents/forms and information
This is a fast paced role and you need to be comfortable with handling high volumes of emails. The job offers a very good opportunity to kick-start your career in a worldwide company and for the right candidate a rewarding career progression within our Collections department
Act as a dedicated support on day to day basis to our Global Collections Team/Clients/Sales
Monitor and Assist Sales and Clients by handling collections and invoice enquiries in a timely and professional manner
Support Collections team with ad-hoc billing and collections projects
Provide guidance on resolving invoice, payment related queries and assist with any ad-hoc invoice revisions, submit appropriate AR forms, redirect Client and Sales queries to correct recipients ensuring actions are taken
Assist in completing and supplying Client’s related forms for example vendor forms, W9, bank letters or request the right documents internally
Contact by phone/MS Teams etc. and occasionally also Clients or their Accounts Payable departments in order to provide guidance on resolving some collections related queries as needed
Maintain internal Collections databases
Ensure every query is attended and resolved in a friendly, professional manner and with the highest level of accuracy
Update Clients records, payment terms and notifications
Complete all other tasks and support in any special projects, that are deemed appropriate for this role and assigned by the manager/supervisor
Preferred experience
We are looking for an efficient communicator, with an excellent eye for detail and a can do attitude to join our well established & dynamic Collections department
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software
Bachelor’s degree in any field, preferably accounting, finance, banking, economics, or equivalent
You should be a quick learner, organized and solution driven to keep up with the daily demands of the role
Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority
Previous experience in administration, accounting, customer support, collections, or equivalent are added advantage
0-2 years of experience working in a professional setting
Excellent written and verbal communication skills
Analytical skills
High level of attention to details
Customer Service
Familiarity with debt collections or accounts receivable processes
Fast learner, demonstrating adaptability and problem-solving mindset
