Bilingual Helpdesk Technician

Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Qualifications

• Good understanding and knowledge of:

        • Windows XP, windows 7

        • Active Directory

        • MS Office Suite with expertise in Excel, Word, PowerPoint

        • Gmail / Google Apps

        • Networking

        • Malware removal

• Ability to communicate with all levels of the organization

• Ability to work efficiently under stress

• Must be flexible and willing to adapt quickly due to priority changes

• 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume.

• Ability to work both independently and in a team-oriented environment

• Must be highly motivated, with a positive "Can-do" attitude

• Must have a hands-on attitude to all aspects of the day to day operation           

Preferred Qualifications              

• Previous experience in a helpdesk environment is an asset  and experienced in doing phone and remote support

Additional Information

Bilingual Requirements: (Fluency in the Following)

1. Spanish Helpdesk Technician

2. French Helpdesk Technician

3. French - Canadian Helpdesk Technician