Bilingual Customer Support Associate

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a Bilingual Customer Service Representative. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

REQUIREMENTS:

• Must be Bilingual in English & Spanish
• High School Education or equivalent.
• Onsite Position
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Both written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.