Bilingual CSR BAQ – ADA Support

YOUR TALENT BELONGS HERE 💙

At Allied Global, we believe every person brings unique skills, perspectives, and experiences.

That’s why we’re building our Inclusive Talent Community, a space to connect with people with disabilities interested in future opportunities at Allied Global.

If you’re interested in growing your career with us, we’d love to get to know you.

📍 Barranquilla, Atlántico

🏢 On-site opportunities

Join our Inclusive Talent Community and share your profile with us.

By joining, you may be considered for future opportunities aligned with your experience, skills, and availability. This is not an active job opening and does not guarantee employment.

Role Description (Job Purpose)

Your role as a Customer Service Representative consists in providing an excellent experience to the customer by placing selling points towards the different product options as well as guiding the customers through a complete array of services accessible to them. You must be knowledgeable of the products to provide a complete and satisfying customer service experience.

Primary Responsibilities and Duties:

Answer incoming phone calls from customers and identify the type of assistance the customer needs.

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.

Resolve a problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up.

Requirements

• B2+ English level

• High School diploma

• Customer Service experience

• Strong computer skills with MS Office experience and the ability to navigate multiple systems at once

• Strong written/verbal communication experience

• Strong Customer Service skills

Soft Skills

• Willingness to learn and a passion for helping people

• Strong attention to detail and follow through

• Flexibility to adapt to changes in a growing organization

• Self-motivated, positive attitude, and a love for hard work

Working Conditions

• Growth and promotion opportunities

• Free health care on site

• Free mental care

• Great working environment.

By joining, you may be considered for future opportunities aligned with your experience, skills, and availability. This is not an active job opening and does not guarantee employment.