Skechers USA Retail, LLC
Hiring now
Bilingual Consumer Affairs Representative
Mississauga, Ontario, CanadaCAD 40k–45kFull-timeUpdated 2 weeks ago
Skechers USA Retail, LLC
ApplySkechers USA Retail, LLC
Hiring now
Mississauga, Ontario, CanadaCAD 40k–45kFull-timeUpdated 2 weeks ago
Skechers USA Retail, LLC
ApplyABOUT THE ROLE:
As a Bilingual Customer Service Representative, you will support the activities associated with Skechers ecommerce sales, Skechers Plus program, Skechers retail stores and provide service to consumers in both French and English. You will work as a team player with the Sales Team and the rest of the Customer Service Team in Canada.
WHAT YOU’LL DO:
Assist with consumer inquiries received via phone, email, live chat, mail, fax and social media in a high-volume environment in both French and English.
Ensure quality experience by providing friendly, professional service.
Access internal company systems to extract data pertinent to consumer concerns and follow-up with the consumer accordingly.
Utilize Customer Service and web technologies to increase consumer satisfaction.
Monitor order and return flow.
Create RAs for approved consumer returns and exchanges.
Process credits and exchanges for returns to Skechers.ca.
Assist customers with their Skechers Plus membership accounts.
Collaborate with Skechers Store Managers and District Managers to resolve consumer concerns in-store.
Manage the tracking and claims process and settlement.
Research and troubleshoot technical issues as needed.
Utilize Freshdesk CRM tool to monitor consumer contacts.
Provide monthly feedback to upper management regarding incoming consumer contacts and provide recommendations on how to improve moving forward.
Any other duties that arise from time to time.
REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
On Site Monday through Friday, In-office.
Bilingual (French/English) is required — must be written, oral and fluent in both.
High school diploma or equivalent required.
Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.
Ability to manage multiple priorities.
Retail management experience would also be considered.
Excellent oral and written communication skills.
Excellent organizational and time management skills.
Familiarity with a CRM system, preferably Freshdesk.
Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint
EXPERIENCE:
1 - 2 years of experience in customer service or call center environment.
EDUCATION:
High school diploma or equivalent required.
40,000 - 45,000 CAD
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.
Equal Employment Opportunity
Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment.
Reasonable Accommodation
I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.