Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
The Bid Administrator role drives operational efficiency across the bid lifecycle, by managing global procurement portals, internal tracking, and cross-functional SME contributions to ensure on-time completion of RFP/Tender submissions. Above all, it serves as the primary knowledgebase administrator, optimizing the central knowledgebase, aligning messaging with product updates, and maintaining strict brand and quality standards across all proposal assets. Together with the rest of the Bid Management team, this role primarily involves internal collaboration with teams such as Product, Marketing, Legal, and Sales, with occasional direct customer or prospect engagement.
Responsibilities:
- Support the end to end administrative process for security questionnaires, RFPs/Tenders and any procurement documentation.
- Maintain internal RFP/Tender tracking mechanisms to ensure real-time accuracy.
- Manage e-procurement portal requirements from end to end, including constraint identification and credential maintenance. Manage, configure and refine alert monitoring to ensure high-accuracy capture of relevant global opportunities.
- Proactively monitor automated tender scraping systems to identify new and current RFP/Tender opportunities globally, executing a timely triage process to initiate the qualification cycle.
- Design and continually optimize the content repository structure, ensuring ease of access, security and data integrity.
- Systematically curate and structure the content repository to optimise searchability and auto-fill performance across proposal management platforms, ensuring automated responses draw from verified master content.
- Proactively collaborate with a cross-functional network of SMEs where knowledge reviews may be required, consolidating input and editing it into a defined style, tone of voice, ensuring that it is clearly articulated and easy to integrate into a proposal.
- Partner with Bid Management team members to coordinate and complete standardized proposal documentation, independently executing administrative submissions (e.g., standard declarations, compliance forms) and liaising with cross-functional teams to gather required supporting documentation.
- Schedule and lead review cycles of the content repository to ensure all baseline text remains accurate and secure, and identify outdated or missing content. Refine new responses from completed bids to add back into the system. Perform manual updates, archiving, and tagging of master response sets.
- Partner with internal stakeholders to maintain available standardized master document sets, including up-to-date templates and pre-written technical responses.
- Assist with QA reviews on ongoing RFPs/Tenders to ensure compliance, accuracy, tone and consistency across submissions.
- Utilizing the feedback from win/loss reviews to refine and improve response templates for future opportunities.
- Actively participate in professional development opportunities and Bid Management best-practice sessions to continually sharpen skills.
Qualifications
Essential:
- 2+ years experience as a Bid Administrator, Tender Coordinator, or an equivalent combination of education and experience to successfully perform the key responsibilities of the job.
- Higher Education level, or equivalent professional experience.
- Proficiency in Google Workspace (docs, sheets, slides) and Microsoft Office (Word, Excel)
- Excellent organizational skills including accuracy, timeliness, and detail orientation, with a proven ability to work well while managing multiple activities and consistently meeting established goals under tight deadline pressures.
- Advanced skills in database / knowledge management administration, platform maintenance and structuring complex knowledge bases for quick retrieval.
- Excellent English communication skills (both written and verbal).
- Ability to work local hours for the EMEA region.
Preferred:
- Industry Experience: Knowledge and experience working in Enterprise software/SaaS or EdTech sector.
- Cross-Functional Collaboration: At least 2 years of experience working closely with diverse departmental streams, including Sales, Managers, Technical Teams, Developers, and Administrative staff, to source and shape proposal content.
- Multilingual Capability: Professional fluency in Spanish (or additional major European languages) is strongly preferred to support seamless navigation of global procurement portals and international market requirements.
- Professional Certification: APMP certification (Foundation level)
Additional Information
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self-Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
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