Better at Home Program Coordinator- Regular Part-Time or Full Time

About Smithers Community Services Association

For more than 50 years, Smithers Community Services Association (SCSA) has served the Bulkley Valley and surrounding communities. While we are proud of our history, what truly defines us is our commitment to continuous improvement, innovation, and responding to the evolving needs of our community.

SCSA is a dynamic non-profit organization with an annual operating budget of approximately $5 million and a team of more than 60 employees. Through a diverse range of programs—including supportive housing, homelessness prevention, family support, settlement services, transportation, seniors' services, and community literacy—we work to create positive and lasting change.

Our work is guided by a commitment to being client-centered, accessible, inclusive, trauma-informed, and accountable. We value equity, diversity, inclusion, Reconciliation, collaboration, integrity, and continuous learning. Most importantly, we believe every individual deserves dignity, respect, and the opportunity to thrive.

If you are passionate about making a meaningful difference and share our values, we invite you to join our team and help build a stronger, more inclusive community.

 

PROGRAM:  Better at Home

 

POSITION: Better at Home Program Coordinator 

 

JOB TYPE: Regular Part-Time or Full Time 

 

JOB POSTING #: JP-2026-041

WORK HOURS AND SCHEDULE:  28 hours per week, scheduled between Monday and Friday, from 8:30 a.m. to 4:30 p.m. Depending on operational needs, additional casual hours of up to 7 hours per week may be available.

 

DATE POSTED: September 30, 2026

 

CLOSING DATE: October 14, 2026 (We will conduct rolling interviews and may close this position if suitable candidates are found. Early submissions are recommended.)

 

START DATE: As soon as possible 

 

SALARY RANGE: $29.00 per hour - $31.00 per hour

 

NO: OF POSITIONS: 1 

 

PROGRAM SUMMARY:

Better at Home helps seniors living in Smithers & Telkwa with simple non-medical, day-to-day tasks so that they may continue to live independently in their own homes and remain connected to their communities.  The Better at Home program offers seniors an array of customized supports that contribute to their ability to remain living independently in their own homes.

 

POSITION SUMMARY:

The Better at Home Coordinator is responsible for the delivery of the Better at Home program.  The coordinator will develop and operate the program, including recruiting, screening, training and monitoring staff, contractors, and volunteers.  The coordinator will maintain the program database, prepare all required documentation and reports, and participate in ongoing program development and evaluation.

 

REPORTING RELATIONSHIPS:

• Reports To: Program Manager or Program Supervisor
• Direct Reports: Housekeepers

 

RESPONSIBILITIES:

• Coordinate all aspects of the Better at Home Program, including client referrals, volunteer intake, volunteer/client matching, participant feedback, and program evaluation
• Respond to program inquiries over the phone and in person
• Conduct and monitor needs and means assessments to customize service offerings to client needs
• Recruit, screen, train, and monitor volunteers. Provide opportunities for volunteer evaluation, promotion, and recognition.  
• Assess and negotiate terms for service provision with local contractor
• Establish and support program advisory committee, participate in community partnerships and networks that dovetail with the Better at Home program, illuminate gaps and concerns within the community
• Coordinate (when possible) volunteer opportunities for groups, families, schools, and corporations – single days of service (big yard cleanups, garden box building) and ‘adopt a senior’
• Maintain program database and current records of activities for reporting purposes and outcomes tracking.  Complete written reports and evaluations as required, including annual report
• Create a community outreach and awareness strategy that utilizes various forms of publicity, advertising and information sharing, and ensures program is accessible to people from language groups other than English  
• Work within annual program budget in collaboration with the ED and accountant.
• Seek financial support to operate and sustain the program, engaging multiple funders and community stakeholders
• Coordinate publicity and advertising, including posters, advertisements, and brochures
• Actively participate in performance and program evaluations
• Attend Manager’s meeting and actively participate on the SCSA Leadership team
• Participate in “in service training” as required
• Performs other related duties as required

QUALIFICATIONS:

• Minimum Grade 12 with two years’ experience in a similar position, or an equivalent combination of relevant training and experience. Relevant training may include Seniors Services, Program Management, or Social Services.
• Experience working with seniors and volunteers, as well as program administration.
• Proven success in writing proposals, grant applications, and other fundraising activities.
• Skilled in using various media platforms for marketing and promotion.
• Demonstrated experience in project oversight, including budgeting, reporting, outcome measurement, and evaluation.
• Certification in Occupational First Aid and Non-Violent Crisis Intervention.

SKILLS & ABILITIES

• Ability to work effectively with and provide consultation to community agencies and staff.
• Strong self-direction; able to work independently and collaboratively as part of a team.
• Excellent written and verbal communication skills.
• Intermediate Level 2 technical skills.
• Motivated, well-organized, and detail-oriented, with the ability to prioritize tasks effectively.
• Demonstrated ability to interact positively with SCSA staff, clients, and the public, both in person and by phone.

ADDITIONAL REQUIREMENTS:

• Understand and be committed to terms of confidentiality and sign a pledge of confidentiality.
• Undergo a Criminal Record Check.
• Possess a valid Class 5 Driver’s License.

 

BENEFITS:

• Comprehensive Extended Health Care, including vision, dental, and counselling services (up to $1,500 coverage).
• Life Insurance and Long-Term Disability coverage.
• Registered Retirement Savings Plan (RRSP) available after 1 year of service.
• Personal days and paid vacation entitlement.

The Smithers Community Services Associations ensures equitable, objective hiring processes based on merit.  Committed to diversity within our community and our staff, we welcome all applications, including those from visible minority members, Indigenous persons, persons with disabilities, persons of any sexual orientation or gender identity, and other individuals not listed here who may contribute to our inclusive practice and the further diversification of ideas.

REVISED DATE: September 2026

ID: JD-2026-020