B2B Partner Onboarding & Enablement Specialist

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for a B2B Partner Onboarding & Enablement Specialist to support the growth of Exoticca’s B2B channel by delivering high-quality onboarding and training experiences to our travel agent partners.

This role plays a key part in ensuring travel agents fully understand our platform, tools, value proposition, and sales processes, enabling them to confidently sell Exoticca’s luxury travel products in key markets such as USA, Canada, Mexico, and the UK.

The ideal candidate is proactive, organized, and comfortable working closely with external partners on a daily basis through live online training sessions. You enjoy explaining products, influencing adoption, and helping partners succeed commercially. Strong communication skills, a customer-focused mindset, and confidence delivering trainings in English and Spanish are essential.

Key Responsibilities:

• Deliver live onboarding and training sessions to B2B travel agents in English and Spanish (approximately 5 sessions per day) via Google Meet.

• Ensure agents fully understand:

1) How to use the Exoticca B2B platform.

2) Key selling points and value proposition

3) Target customer profiles and how to position Exoticca products

• Actively support agent adoption by:

1) Calling and emailing agents to sign up and attend trainings.
2) Managing pre- and post-training communication.
3) Sending confirmations, certificates, and follow-up materials.
4) Clarifying doubts and providing post-training support.

• Maintain accurate training records and complete the confirmed training drive after each session.
• Develop, update, and continuously improve training materials and presentations.
• Gather feedback from agents and contribute to the continuous improvement of onboarding and training sessions.
• Collaborate closely with internal teams (Sales, Operations, Product) to ensure training content is aligned with business needs.
• Act as a key point of contact for agents during their onboarding phase, building strong and trusted relationships
  

Tools & Training:

• Daily use of Salesforce, B2B Advisor Portal, Adiona, Gmail, Calendly, and Sprinklr
• Full onboarding and training will be provided to ensure familiarity with all tools, processes, and content

Schedule:

• Monday to Thursday: 3:00 pm – 12:00 am
• Friday: 3:00 pm – 9:00 pm

(Schedule aligned with our main B2B markets in the Americas)

Requirements

• Fluency in English and Spanish (mandatory).
• Experience in onboarding, training, sales, customer success, customer support, or similar client-facing roles.
• Strong communication and presentation skills, with confidence delivering live trainings.
• Proactive, autonomous, organized, and solution-oriented.
• Customer-focused mindset with the ability to adapt training sessions to different audiences and experience levels.
• Comfortable working with external stakeholders and commercially driven profiles.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance wit Cobee.
• On-site work model: Offices in Barcelona city.
• Permanent contract from the start.
• Travel packages at reduced prices as perk for employees!
• Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.