Associate Voice Engineer

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Manage, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

• Provide end user support and work requests and tickets
• Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
• Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
• Monitor services and align settings and controls such as QoS to optimize performance of voice traffic, codecs, and real-time media flows.
• Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
• Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
• Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.

Key Performance Measure:

• Change success rate (no incidents / minimal rollback)
• Voice service availability and performance KPI attainment
• Reduction in recurring incidents (problem elimination)
• Compliance to standards (configs, segmentation, documentation)
• Delivery timeliness for assigned projects/requests.

Qualifications:

• Bachelor’s degree preferred (or equivalent experience)
• Microsoft teams or Cisco Voice certifications or equivalent preferred
• Hands-on experience with Voice services and support at an enterprise level
• ITIL change practices familiarity preferred

Experience:

• 2-3 years in voice system support
• Troubleshooting across Voice, L2/L3 networking, and Wi-Fi RF basics
• Experience with Corporate WAN services
• Experience with vendor/carrier circuit delivery and troubleshooting
• Documentation discipline (standards, diagrams, runbooks)

Scope Factors:

• Geography: multi-site / regional to global scope
• Complexity: implements non-trivial changes; supports projects
• People: may mentor junior staff; leads small workstreams
• Budget: influences circuit/hardware needs; no direct P&L
• On-call: rotation for escalations and after-hours changes

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at Ask4Max@allisontransmission.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.