Job Description
The Client Operations Associate is responsible for managing operational client requests, analyzing retail sales data, and ensuring high-quality service delivery through effective stakeholder collaboration and problem resolution.
Responsibilities:
Client Ownership
- Accountable for the timely and accurate resolution of operational client requests and issues, including direct client communication
- Own MSD tickets resolving operational requests through close cross‑functional collaboration, supported by an efficient workflow
- Build positive relationships e.g. to effectively facilitate meetings, provide assistance, and remove obstacles related to back office activity through networking
- Attend and contribute to internal meetings on clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation
- Lead regular operations and quality review sessions with Data Ops, and manage escalation meetings with clients in close alignment with Customer Service
- Use available operational tools to perform all necessary verifications and investigations
- Deliver high‑quality solutions to clients in a timely manner. Translate client requirements into internal tasks, confirm target delivery dates, and coordinate and monitor internal execution through to final delivery
Data Analysis
- Responsible for analysis of sales data from key high street retailers
- Investigation of sales data that looks atypical to determine root cause
- Working with the team to ensure strict deadlines for Client Deliveries are met, establishing quality problems and promptly correcting
- Must be comfortable with working with large data sets, identifying and analyzing trends
Additional tasks
- Support activities related to internal initiatives and transformational projects
- Maintain documentation and best practices
Requirements:
- High skill level within Microsoft office suite, particularly data manipulation within Excel
- Knowledge of VLOOKUP, Pivot Tables would be and advantage
- Effective written and verbal communication skills in English (B2 or higher)
- Ability to understand and analyze data
- Must have a systematic, logical approach to problem solving
- Proven experience of learning new systems
- Able to uphold quality standards
- Critical thinking
- Excellent organizational and prioritization skills
- Ability to maintain good working internal relationships
- Team player as this role is supporting a small team
- Excellent communication skills – withing the team and internal/external Clients
We offer:
- Food vouchers € 62
- Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
- Life Insurance
- Multisport card (self-funded by the employee)
- A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
- Additional paid leave of 3 days in case of no overdue leave days from previous year
- Free access to LinkedIn Learning platform
In addition:
- Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
- Stable employment in a dynamic and international environment with an established position on the market.
- Volunteer time off (Global Volunteer Day)
- Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being
- Office located close to the city center, easily accessible by public transportation
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion