Career Category
Sales & Marketing Operations
Job Description
Join Amgen's Mission of Serving Patients
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission - to serve patients living with serious illnesses - drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease - we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.
Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lie within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
What you will do
Let's do this. Let's change the world. In this vital role, the Associate, Field Reporting will provide hands-on technical and operational support for field and leadership reporting. The role will help develop, enhance, validate, refresh, and release dashboards that enable field representatives and leaders to understand targets, execution, customer engagement, sales performance, and business trends.
This position reports to a Senior Manager within Field Excellence and works across business reporting, technical reporting, iDNA/data-management, Incentive Compensation, Field Effectiveness, analytics, and field teams. The role supports reporting platforms such as Vision and Gateway and follows an agile, Jira-based delivery model.
Responsibilities
Dashboard Development and Enhancements
- Build and enhance Tableau dashboards and report tabs using approved requirements, mockups, business rules, and acceptance criteria.
- Configure KPIs, calculations, filters, hierarchies, navigation, customer and geography views, and other user-facing report features.
- Support minor and major enhancements, including new metrics, source changes, field-force changes, visual redesigns, and new-report development.
Reporting Operations and Release Management
- Execute scheduled test refreshes, production refreshes, quality checks, approvals, and releases for assigned Vision and Gateway reports.
- Monitor refreshes and report availability, investigate failures or anomalies, implement approved fixes, and communicate status within agreed service levels.
- Support quarterly switchovers, report archival, server or platform maintenance, and other recurring reporting-operations activities.
Data Validation and Quality Control
- Validate dashboard outputs against approved business rules, source data, analytical benchmarks, and acceptance criteria.
- Perform unit, functional, regression, and data-quality checks across calculations, filters, access controls, layouts, and user personas.
- Document validation evidence, defects, root-cause findings, fixes, and release sign-offs to support quality, governance, and audit readiness.
Requirements and Field Support
- Support assessment of reporting requests by clarifying the business objective, users, KPIs, data needs, dependencies, priority, and acceptance criteria.
- Contribute to report mockups, technical designs, data-requirement documentation, effort estimates, and implementation plans under the guidance of reporting leads.
- Respond to routine field and stakeholder questions, investigate data or dashboard inquiries, and provide clear resolutions or escalations.
Sprint Delivery and Issue Management
- Maintain accurate Jira tickets, including requirements, acceptance criteria, development details, estimates, dependencies, testing evidence, and status.
- Participate in backlog grooming, sprint planning, daily coordination, demonstrations, and retrospectives for assigned work.
- Identify delivery risks early, coordinate across business and technical partners, and drive assigned issues and action items through timely closure.
Access, Compliance, and Continuous Improvement
- Process assigned user-access and exception requests and validate that report access is limited to approved business scope and user personas.
- Follow approved development, release, access-control, documentation, and data-handling processes.
- Identify opportunities to improve dashboard performance, simplify recurring operations, strengthen controls, and automate repeatable validation or refresh activities.
Cross-Functional Collaboration
- Partner with Field Effectiveness, Incentive Compensation, analytics, iDNA/data-management, cross-system operations, and field stakeholders to deliver end-to-end reporting changes.
- Coordinate data dependencies, UAT readiness, feedback, and production-release activities with business and technical partners.
- Communicate progress, decisions, risks, and support needs clearly to stakeholders across geographies and levels.
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications
- Master's degree or Bachelor's degree and 1 - 3 years of experience in business intelligence, data analytics, dashboard development, commercial reporting, and/or sales operations.
Preferred Qualifications
- Experience in the bio/pharmaceutical or healthcare industry.
- Hands-on experience developing and supporting Tableau dashboards; exposure to enterprise reporting portals is preferred.
- Ability to write SQL queries, assess data requirements, reconcile outputs, and investigate data issues; familiarity with Databricks or comparable data platforms is helpful.
- Strong understanding of data visualization, dashboard usability, calculations, filters, geographic hierarchies, and role-based access.
- Experience with commercial data such as sales, activity, targets, goals, customer/account, claims, and engagement data.
- Experience working in agile delivery models and using Jira or similar tools for backlog, sprint, issue, and release management.
- Strong quality-control discipline, attention to detail, and ability to document testing evidence and communicate defects clearly.
- Effective written and verbal communication, collaboration, and organizational skills, including the ability to manage multiple priorities and deadlines.
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Equal Opportunity and Accommodation
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed, and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
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