Associate Field Engineer

• This is intended to be an entry level role for new grads/early career professionals
• As an Associate Field Engineer, you’ll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience
• You’ll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion
• You’ll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction
• Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value
• Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals
• Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion
• Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone’s product and the broader AI/ML ecosystem
• Build processes and capture knowledge to scale and automate support, success, and outreach initiatives
• Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations
• Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows

Benefits

• Health and Wellness: Medical, dental and vision plans, paid parental leave, and mental health resources offer holistic well-being coverage for you and your family.
• Compensation and Financial Benefits: Pinecone offers competitive base salary and equity compensation, opportunity to build a savings and investment portfolio, and resources to protect your family from the unexpected.
• Other Benefits: Pinecone is a hybrid in-office/remote workforce that offers Flexible PTO and WFH Equipment Stipend. Employees also enjoy attending our annual company retreat and occasional team offsites.

Preferred experience

• Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role
• BS in Computer Science or a related technical field or equivalent experience
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
• Proficiency in one or more popular programming languages (Python, JavaScript)
• Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
• Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
• Experience working with cloud platforms (AWS, GCP, Azure)
• Experience with Datadog or similar monitoring tools