Associate Account Manager (Enterprise)

• Serve as day to day point of contact for Franchisees and Franchise groups
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
• Have ownership on accurate account information and pipeline in Salesforce
• Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for Franchise Partners
• Increase revenue across book of business and reduce cancellations/attritions
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures: special events, holidays, natural disaster notifications
• Follow-up on inbound requests from clients or the Grubhub Care Team
• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

Benefits

• 401k with employer match
• Medical, dental, vision
• Health savings account with employer match
• 100% employer paid life insurance
• 2x pay if you work on holidays
• Learning and development opportunities to advance your career
• Wonder offers hourly employees stock options

Preferred experience

• Experience working with or selling to restaurant owners a plus
• Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
• Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions
• Must be in the Chicago area
• Confident making outbound dials on the phone
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plus
• Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
• Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills
• 1-2 Years in Account Management, Sales, or experience working with large clients
• Bachelor’s Degree preferred or highschool diploma/GED
• Passion for working in a fast-paced, evolving environment