About KREWE
KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.
In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.
As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.
Job Summary
Calling all conceptual thinkers, team players, and eyewear aficionados — KREWE is looking for an Assistant Store Manager – Operations to join our Flagship New Orleans team.
The Assistant Store Manager – Operations is a key leader responsible for ensuring the store runs smoothly, efficiently, and in alignment with KREWE’s elevated brand standards. This role partners closely with the Store Manager to oversee day-to-day store operations, inventory, shipping and receiving, visual standards, store maintenance, and back-of-house organization.
In addition to owning operational excellence, this role supports the leadership, development, and performance of the store team. The ideal candidate is highly organized, solutions-oriented, detail-driven, and able to balance operational priorities with an exceptional customer and employee experience.
Responsibilities & Duties
Store Operations
- Partner with the Store Manager to ensure seamless day-to-day store operations and execution.
- Own and maintain operational processes, procedures, and daily checklists.
- Oversee opening and closing procedures and ensure operational standards are consistently followed.
- Identify operational challenges and proactively implement solutions to improve store efficiency.
- Maintain a clean, organized, safe, and fully functioning store environment.
- Coordinate store maintenance, repairs, supplies, and other operational needs.
Inventory, Shipping & Receiving
- Oversee all inventory, shipping, receiving, transfers, and back-of-house operations.
- Ensure all shipments are accurately received, processed, imported, and exported.
- Maintain accurate inventory records and proactively identify and resolve discrepancies.
- Conduct and support cycle counts, inventory audits, and other inventory initiatives.
- Ensure product is properly organized, stored, and replenished to support the customer experience.
- Manage shipping platforms and ensure all shipments are processed accurately and efficiently.
Team Leadership & Development
- Support the Store Manager in leading, coaching, and developing the store team.
- Manage and inspire team members to consistently deliver on KREWE's operational and customer experience standards.
- Set clear daily operational priorities and hold the team accountable for execution.
- Train team members on inventory, shipping, receiving, store procedures, and operational best practices.
- Provide ongoing coaching and feedback to support individual and team development.
- Foster a collaborative, accountable, and positive store environment.
- Lead by example and embody KREWE's culture, energy, and commitment to excellence.
Guest Experience & Brand Standards
- Ensure every customer receives an exceptional and authentic KREWE experience.
- Support the sales team in delivering an elevated customer experience when needed.
- Serve as a KREWE brand and product expert.
- Consistently maintain exceptional visual and brand standards throughout the store.
- Ensure the sales floor and back-of-house remain clean, organized, and presentation-ready.
- Support store events, activations, and other initiatives that enhance the guest experience.
- Partner with the Store Manager to ensure operational execution supports the store's sales and customer experience goals.
Qualifications & Skills
- 3+ years experience in flagship level retail sales, clienteling, hospitality and store management
- Proven experience overseeing store operations, inventory, shipping, receiving, and back-of-house functions.
- Strong organizational skills and exceptional attention to detail.
- Strong business acumen and ability to understand and execute against store KPIs.
- Comfortable working with inventory management systems, POS systems, shipping platforms, CRM tools, and other operational systems.
- Strong problem-solving skills and ability to take initiative in a fast-paced environment.
- Excellent written and verbal communication skills.
- Ability to prioritize and manage multiple responsibilities simultaneously.
- Ability to lift, carry, and move multiple objects and packages as needed.
- Strong interest in fashion, design, eyewear, and the KREWE brand.
- Self-motivated, flexible, and comfortable working in a collaborative and dynamic retail environment.
Benefits & Perks
- Competitive wage
- Health, vision, and dental insurance
- Retirement plan available
- Parental leave policy
- Free KREWE frames (duh.)
- Spend your time in a truly "one of a kind" retail experience
- Quarterly cultural spend to encourage our get out, see the city, "do you" mentality
- Employee incentive program
- Ongoing educational allowance
- Employee referral bonuses