Job Description
LA Part-Time Assistant Store Manager
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Job Title: Assistant Manager
Company: 12th Tribe
Location: Venice Beach, CA
Join the 12th Tribe Family as our Next Part-Time Assistant Manager!
Are you a go-getter with a passion for people and a flair for creativity? 12th Tribe is looking for a dynamic Part-Time Assistant Manager to join our LA store team! As our Assistant Manager , you'll be part of the heart and soul of our store, helping to make it a vibrant, exciting place to shop, work, and connect.
In this role, you’ll wear many hats—whether it’s leading sales on the floor, helping to plan awesome in-store events, or training and supporting our team to be their best. You’ll also help with inventory management, operations, and all the behind-the-scenes things that make our store run smoothly.
If you're entrepreneurial, love working with people, and want to be part of a team that’s all about creating unforgettable experiences, we want to hear from you!
Requirements:
- Minimum of 2 years previous leadership experience in a retail environment
- Excellent communication and interpersonal skills
- Driven approach to take on new challenges with the self-motivation for your work that inspires others
- A major passion for styling and selling
- Ability to work independently and as part of a multi-channel team
- Positive attitude and feels there is no task too small and no task too large
- Available to work a minimum of 32 hours per week
- Open availability across a full 7 day work week
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Responsibilities:
Store Management:
- Alongside of Store manager, leads the daily opening and closing procedures for the store
- Partners with the General Manager to lead the recruitment, onboarding, training and development of all staff.
- Helps to Identify, create and manage the execution of all store business plans to drive performance results and maximize business opportunities.
- Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
- Demonstrates product knowledge and passes on this knowledge to the sales staff.
- Ensures all employees provide excellent customer service and experience at all times.
- Assists with the development of all Retail Associates; motivating them to meet store goals.
Customer interaction:
- You are the top stylist in the store!
- You lead by example and interact with customers in-store and through store phone line to, assess their style needs, and offer personalized recommendations to create complete outfits
- Create a positive shopping environment for each customer that walks into the store
- Ask open ended questions & get to know each customer’s unique needs. Make them feel confident and part of the Tribe!
- Answer inquiries over slack and store phone line and direct inquiries to the proper channels
- Ring up and close sales at register POS system
Product knowledge:
- You stay updated on current fashion trends, fabric types, fit, and product details and disperse that information to stylists in-store
- Stay updated on 12th Tribe collections and monthly product drops and share that with store stylists
- Lead clothing try-ons and PK sessions with stylists
Styling expertise:
- Style yourself according to the 12th Tribe aesthetic and inspire others with your outfits!
- Be up to date on current fashion trends and embody that in your everyday wardrobe
- Go above and beyond to create an amazing styling experience for our 12th Tribe Babes!
- Suggest clothing and accessories that complement customers' body types, personal style, and lifestyle.
Fitting room assistance:
- Start and build fitting rooms for customers as they shop the floor
- Style up and fluff fitting rooms for clients to inspire full outfits
- Guide customers through the fitting process, provide feedback on fit, and suggest alternative options and outfits
- Keep fitting rooms clean, organized, and tidy
Sales generation:
- ASM should have the top sales in the store
- You are a natural on the sales floor and take action to open conversations with clients
- You take ownership of the sales floor and sales team to ensure customer experience is the first priority
- You work in tandem with the SM to think of new and exciting ways to generate sales through customer outreach, events, and social media
- You have a client book and work to bring customers in when new collections arrive
Visual merchandising:
- Assist SM in creating visually appealing displays and merchandise arrangements to highlight new arrivals and promote sales.
- Maintain the store up to visual standards daily
- Ability to change mannequins when items are sold/need updating
Social Media/Filming:
- Willingness to appear in videos and social media content for store
Overall Operations:
- Ensure compliance to policies and procedures and report concerns to senior management
- Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
- Work with multiple teams to coordinate and stay up-to-date on shipping, inventory, and stock control
- Work with SM to assure store is tidy and maintained - report all issues to the proper channels to assure things are fixed
