Role: Assistant Restaurant Manager
Reports to: Restaurant Manager
The Role
We are looking for an enthusiastic and guest-focused Assistant Restaurant Manager to join the team at Jaspers Restaurant.
Reporting to the Restaurant Manager, you will play an important role in the day-to-day running of the restaurant, supporting the team to deliver a warm, professional and memorable experience for every guest. You will lead by example, support and develop our team, and ensure our service and operational standards are consistently maintained.
This is a hands-on role suited to someone who enjoys being on the floor, working with people and creating a positive atmosphere while ensuring the restaurant operates smoothly and efficiently.
Key Responsibilities
- Support the Restaurant Manager with the day-to-day operation of Jaspers Restaurant, ensuring a high standard of food, beverage and guest service
- Manage and oversee all restaurant reservations, ensuring accurate booking records and optimal table allocation. Respond promptly to reservation enquiries via phone, email, and online booking platforms.
- Lead and motivate the team during service, creating a positive and supportive working environment.
- Ensure guests receive a warm welcome and consistently excellent service throughout their visit.
- Act as a point of contact for guests, dealing confidently and professionally with queries, feedback and any issues that arise.
- Assist with team scheduling, briefings and daily allocation of duties to ensure the restaurant is appropriately staffed and prepared for service.
- Support the Restaurant Manager with the training, coaching and development of team members, helping colleagues build their skills and confidence.
- Ensure all team members understand and follow departmental SOPs, service standards, food safety and health & safety procedures.
- Carry out regular floor checks to ensure standards of service, presentation, cleanliness and guest care are maintained.
- Assist with stock control, ordering and monitoring of food and beverage requirements.
- Support the Restaurant Manager in achieving departmental targets and controlling costs, including labour, waste and stock.
- Ensure the restaurant is correctly set up before service and that all closing procedures are completed to the required standard.
- Work closely with the Kitchen and other Food & Beverage departments to ensure smooth communication and service.
- Assist with the organisation and delivery of special events, functions and busy service periods.
- Support the Restaurant Manager in implementing new ideas and continuously improving the guest and team experience.
- Lead by example in always demonstrating Crown Quarters values and standards.
- Deputise for the Restaurant Manager when required, ensuring continuity of leadership and service standards.
What We Are Looking For
- Previous experience in a restaurant, hotel or hospitality supervisory/management role.
- A genuine passion for delivering excellent guest experiences.
- Strong leadership and communication skills with the ability to motivate and support a team.
- A confident and approachable personality.
- Excellent organisational skills and the ability to remain calm and focused during busy periods.
- A good understanding of food, beverage and restaurant service.
- Strong attention to detail and a commitment to maintaining high standards.
- The ability to work as part of a team while also taking responsibility and using initiative.
- Flexibility to work evenings, weekends and busy periods as required.
- A positive attitude and willingness to learn and develop.
Our Values
At Crown Quarter, our values guide how we work and how we treat our guests and each other:
- Care – Caring is at the heart of everything we do, for our guests, our people and our planet.
- Always Getting Better – We challenge ourselves to improve every day and look for ways to make the guest and team experience better.
- Doing the Right Thing – We do the right thing, even when no one is watching, and take responsibility for our actions.
- Energy & Drive – We bring positive energy, enthusiasm and drive to everything we do.
