Assistant Manager - Custodial Services

Reports to: Manager, Custodial Care

Department: Facilities Maintenance-Custodial Services

Status: Full time, Exempt

About Central Park and the Central Park Conservancy

Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair. Since that time, the Conservancy has overseen the investment of approximately $2 billion in the restoration of the Park, and now hosts over 40 million visitors a year.

The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience. Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs roughly 325 people and has an operating budget of $120 million.

The Position:

Working under the general supervision of the Manager, the Assistant Manager is responsible for the supervision of the day-to-day operations of the cleaning and maintenance of public bathrooms, visitor centers, and staff areas. The Assistant Manager is part of a leadership team responsible for training, monitoring performance, and building accountability. The Assistant Manager is expected to work across departments and with other staff to collaborate and support parkwide events and operations. The Assistant Manager schedule is determined by the needs of the department, which operates 7 days a week, 365 days of the year.

Essential Duties:

Supervisory Responsibilities

· Responsible for onboarding new staff, leading staff trainings in customer service, safety, and cleaning standards and techniques

· Responsible for supervising staff and the organization of work and vehicle schedules to meet daily and weekly workloads and projects for cleaning and maintenance of public restrooms, staff areas, and visitor centers

· Responsible for waste management in all facilities and correct collection of refuse and recycling and transport to appropriate locations by facilities staff

· Perform regular facility inspections to document conditions and assign maintenance and repair tasks through a computer-based work order system

· Monitor productivity, compliance, and status of work assignments and take appropriate action with staff in a uniform manner to build staff accountability

· Provide regular feedback to staff using established performance standards to support their professional development within the organization

· Participate in and lead staff meetings and trainings to share information, review safety procedures, and promote team building among staff and leadership

· Collaborate with the manager in the hiring, performance reviews and discipline of staff and make recommendations for improvements

· Perform the duties of manager when they are absent

Collaboration

· Coordinate with other departments within CPC on responding to emergencies, supporting events, and general Park use

· Collaborate with other Assistant Managers in Park Maintenance, Technical Services, Landscape Management and other departments within Park Operations to achieve set work plan goals.

· Report malfunctioning fixtures, safety hazards, quality of life issues through computer based work order system

· Interact with Park patrons in a professional manner and respond to staff needing support with interactions or emergencies

· Ability to identify and adapt to changing priorities

Program Management

· Perform and utilize inspections to plan and execute an annual facilities maintenance plan and schedule accordingly

· Use computer-based management systems for generating work orders, asset and vehicle management, purchasing, monitoring inventory and expenses, scheduling, and timekeeping

· Maintain inventory and ensure proper care/storage of all tools, carts, equipment, and supplies to support the facility maintenance functions

· Use computer-based management systems for budget control, scheduling, timekeeping and inspections.

· Respond quickly to emergency situations including but not limited to storms and snow events

· The Assistant Manager may be called upon to remove litter, clean facilities, remove snow and perform other related tasks as needed and/or required

Minimum Requirements

· Minimum of 6 years of increasingly responsible experience in maintenance work in the field of executive housekeeping, facilities or custodial management including a minimum of 6 years in the management and/or supervision of others; or

· Education and/or experience equivalent to “1” above. However, all candidates must possess the 6 years of management and supervision of others

· Valid Driver’s License that must be maintained for duration of employment

· Possess a fundamental understanding and knowledge of park or campus operations or custodial/facility management using modern practices; experience in urban parks is desirable.

Abilities Required

· Ability to provide both oral and written communication that is easily understood and direct in its content

· Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects and problem solve

· Knowledge of computer equipment and Microsoft Office applications

· Ability to work flexible hours, including weekends and holidays as needed

· Ability to lift 50 lbs. and perform heavy physical labor on a daily basis in all weather conditions

Salary range: $89K - $115,400 (based on level of experience)

Note: This is an on-site position.

DIVERSITY, EQUITY & INCLUSION

The Central Park Conservancy’s work is guided by the belief that Central Park, and all public parks, must be managed and actively protected as an inclusive and democratic space for all.

Working closely with our New York City partners, we will always strive towards creating and sustaining a sense of belonging for all visitors and advocating for equitable and accessible public use of the Park.

In service of this belief, we are committed to fostering a workforce and organizational culture that is as diverse as Central Park itself and the dynamic city it serves.

Safety Requirements

Establishment and maintenance of a safe work environment is the shared responsibility of this organization and employees at every level. The Conservancy will make every effort to assure a safe environment and be in compliance with federal, state, and local safety regulations. Employees are expected to obey safety rules and to exercise caution in all their work activities. Accordingly, employees should be aware of any hazards, which could cause an injury or accident (e.g., spills, obstacles in walkways, etc.). If an employee discovers a potential dangerous condition, he/she should alert other employees and notify his/her supervisor immediately.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.