Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Google Cloud Machine Learning Services
Good to have skills : Prompt Engineering, Machine Learning (ML), Google Cloud Gemini
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system reliability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their problem-solving skills and technical knowledge.
- Continuously evaluate and improve support processes to increase efficiency and reduce downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Google Cloud Machine Learning Services.
- Good To Have Skills: Experience with Machine Learning, Prompt Engineering, Google Cloud Gemini.
- Strong analytical skills to diagnose and troubleshoot complex system issues effectively.
- Ability to work with cloud-based machine learning platforms and integrate solutions within business environments.
- Experience in monitoring and maintaining high availability of critical applications.
- Familiarity with automation tools and scripting to streamline support tasks and incident management.

Additional Information:
- The candidate should have minimum 8 years of experience in Google Cloud Machine Learning Services.
- This position is based at our M2B - STPI office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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