Application Production Support

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

We're Hiring: Application Support Analyst – Lisbon | Inetum 🌍

Are you ready to ensure the smooth operation of live applications and contribute to a high-performing international team? We are looking for an Application Support Analyst.

🛠️ Key Responsibilities:

• Ensure day-to-day quality of service for live applications:
  • Resolve incidents and respond to user requests
  • Monitor production environments and define alerts
  • Communicate daily with teams across different time zones
  • Develop a strong functional and technical understanding of applications
• Contribute to the setup and efficiency of the Lisbon team (processes, tools, best practices)

Main Tasks:

• Manage incidents in line with ITIL standards
• Monitor KPIs and production environments
• Identify recurring issues and define action plans
• Document and improve procedures and practices
• Collaborate with cross-functional teams

Qualifications

• Degree in Computer Science or related field
• Strong knowledge of ITIL practices
• Experience in financial services (preferred)
• Proficiency with Mainframe tools: OPC/TWS, JCL, Cobol, DB2, CICS, TSO (required); IDMS and eFILE (a plus)
• Familiarity with Cloud, Dynatrace, Ansible (nice to have)
• Language Skills: Fluent English (mandatory) and French (desirable)