Analyst I, Risk Operations Centre

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

As an Analyst I at Checkout.com, you are the frontline defense in our mission to build a world-class financial ecosystem. This isn't just a monitoring role; it’s a high-impact position where you act as a guardian of our platform. Operating within a 24/7 shift system, you will utilize real-time data to hunt for fraudulent patterns, safeguard our customers, and ensure the integrity of every transaction that passes through our rails.

You will report to the Risk Operations Manager and serve as a subject-matter expert in card transaction monitoring. We are looking for someone who thrives under pressure, makes lightning-fast decisions based on data, and views every fraud attempt as a challenge to be solved.

What you will be doing:

• Execution & Delivery Manage a standard workload of alerts and investigations with increasing independence. You are expected to deliver accurate results within strict SLAs, document outcomes consistently, and escalate workload concerns or blockers promptly to ensure seamless operations.

• Problem Solving & Analysis Conduct routine analysis of transactional data to identify recurring fraud trends and anomalies. By applying established procedures and using specialized monitoring tools, you will detect well-defined problems and document findings clearly using team templates.

• Communication & Collaboration Provide concise updates and case summaries to stakeholders and team members. You will work closely with your peers to ensure smooth handovers and maintain professional relationships, adjusting your approach based on feedback and team needs.

• Domain Knowledge & Decision Making Apply a solid understanding of fraud monitoring tools and compliance policies to make decisions within defined parameters. You will resolve routine cases independently while seeking guidance from senior staff for complex exceptions or ambiguous issues.

• Process Improvement & Projects Identify daily inefficiencies or bottlenecks and suggest small-scale improvements to your manager. Additionally, you will manage segments of small projects or initiatives, ensuring they are completed on time and to the required quality standards.

Shift Requirements & Schedule

24/7 Operational Coverage: Due to the nature of global fraud monitoring, this role requires full participation in a 24/7 shift system. You will work a Panama Shift Model (2-2-3) consisting of 12-hour shifts, ensuring continuous business continuity and comprehensive coverage across days, nights, and weekends.

About You:

• Experienced & Educated: Bachelor’s degree in finance, Economics, Mathematics, or Risk Management with at least 1 year of experience in a similar analytical or fraud-focused role.

• The "Fraud Sense": You have a natural curiosity for identifying patterns. Prior experience in credit card fraud detection or the e-commerce landscape is a significant advantage.

• Process-Obsessed: You hate inefficiency. You are always looking for ways to simplify workflows and automate manual tasks.

• Resilient & Calm: You maintain composure during high-pressure incidents and can navigate tight deadlines without losing accuracy.

• Communicator: Native or professional fluency in English is required; proficiency in French is a strong competitive plus.

• Tech-Savvy: You pick up new risk monitoring tools quickly and are comfortable navigating complex internal systems.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram