Eurofins
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Hybrid · Bengaluru, Karnataka, IndiaFull-timePosted 3 months ago
Eurofins
ApplyEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.
Role Overview
The Engineering Delivery & Service Governance Lead ensures end-to-end visibility, governance, and continuous improvement across the software delivery lifecycle, from release readiness to post-production stability.
The role focuses on driving delivery transparency at release level, ensuring effective L3 incident management and SLA compliance, enforcing structured problem management and resolution tracking, and leading performance issue governance as a key priority.
Operating at the intersection of PMO governance, engineering delivery, and service operations, the role ensures that all activities are traceable in Azure DevOps, measurable through Power BI, and visible via SharePoint dashboards, enabling data-driven decision-making and proactive escalation.
Key Responsibilities
1. Release Visibility & Delivery Governance
Act as the central coordination point for release visibility, ensuring a clear and consistent view of what is delivered in each release. This includes consolidating a structured summary of relevant delivered scope (features, fixes, performance improvements), key dependencies across teams and providers, testing status, and known issues or pending defects.
Ensure consistent communication to stakeholders and maintain full traceability between delivered items and Azure DevOps work items.
2. L3 Incident Management Oversight
Govern the end-to-end lifecycle of L3 incidents, ensuring adherence to defined processes and clear ownership. Drive improvements in MTTR across all priorities, with a strong focus on SLA compliance for P1/P2 incidents and backlog reduction for P3/P4.
Ensure correct categorisation, prioritisation, and escalation handling, while enforcing alignment with the incident-to-problem management flow.
3. Problem Management & Resolution Tracking
Oversee problem records based on priority and business impact, ensuring proper linkage between incidents, problems, and Azure DevOps work items.
Follow up on implementation progress and validate both resolution and effectiveness of fixes. Proactively identify delays, risks, or prioritisation gaps and escalate when required to ensure timely resolution.
4. Performance Issues Governance (Key Focus Area)
Lead the governance of performance-related topics across the programme, ensuring all issues are properly tracked in Azure DevOps with clear ownership, up-to-date progress, and auditable information.
Drive structured follow-up across teams to remove blockers, ensure continuous progress, and escalate when arbitration or prioritisation decisions are required. Promote performance improvement as a top operational priority.
5. Reporting, Data Integration & Tooling (Power BI / SharePoint / ADO)
Own the design and evolution of Power BI dashboards to provide reliable KPI tracking and automated visibility of progress.
Ensure consistent integration between Azure DevOps (source of truth), SharePoint (visibility layer), and service management tools (e.g. BMC Helix), enabling a data-driven governance model with full traceability and consistency across platforms.
6. Continuous Improvement & Governance
Identify trends and systemic issues across incidents, problems, and performance topics, and drive continuous improvement initiatives.
Ensure adherence to defined processes and governance standards, while supporting leadership decision-making through clear, structured, and actionable reporting.
Required Skills & Experience
Core Competencies
Analytical & Delivery Skills