From £41,192 per annum (£33,764 base salary + 22% shift allowance)

FTC

Full Time / 12-hour shifts (24/7 rota)

Lincoln

Double Matched Pension Scheme (up to 21% combined)

Private Healthcare

Make every drop of your potential count!

Due to internal progression, we’re looking for new Alarm Handlers to join Anglian Water’s business-critical Tactical Operations Team, delivering a 24/7 monitoring service that underpins the safe and efficient operation of our water and wastewater assets.

This is a highly responsible, real-time operational role where you’ll take ownership of deploying and managing telemetry alarms across one of the largest monitoring systems in Europe. You’ll ensure issues are identified early, risks are managed proactively and field teams are deployed effectively to maintain service and protect our customers.

What you’ll be doing:

Monitor, interpret and manage telemetry alarms across water and wastewater assets
Take ownership for deployment of alarms to operational teams in line with SLAs
Filter and prioritise alarms to manage operational workload effectively
Escalate risks and incidents to Duty Managers
Raise and manage work orders using SAP and associated systems
Maintain situational awareness across the operational network
Act as a 24/7 contact point for internal and external stakeholders
Ensure critical work is verbally deployed and accepted by field teams
Produce reports and insight from alarm data to support performance

What we’re looking for

Ability to work in a fast-paced, high-pressure 24/7 control room environment (including days, nights, weekends & bank holidays)
Strong analytical and decision-making capability
Excellent organisational and prioritisation skills
Confident communication and stakeholder engagement skills
Proactive mindset with the ability to challenge and improve processes
Strong IT skills including Excel, SAP or similar systems

Desirable: Experience in telemetry, control room or operational monitoring environments. Knowledge of water or wastewater operations.

Why join Anglian Water?

In this role, you’ll play a critical part in managing operational risk across a 24/7 service, working with advanced telemetry systems and developing specialist skills through structured training and progression pathways.

You’ll benefit from our industry-recognised Licence to Operate (C&G accredited), alongside ongoing development support, mentoring and clear progression frameworks within the team. This role is a proven entry point into wider operational and control room careers — with many colleagues progressing into other specialist roles across the business.

At Anglian Water, we’re committed to developing our people and creating long-term careers, giving you the opportunity to grow your capability, build expertise in operational risk management and move forward in a business that actively invests in its talent.

Benefits

25 days annual leave plus bank holidays (increasing with length of service)
Private health care
Competitive pension scheme – Anglian Water double-matches contributions up to 7% (for up to 21% combined)
Life assurance at eight times your salary
Annual bonus
Potential funded car allowance depending on evidenced business mileage
Personal medical assessments
Virtual GP service
Cancer screening
Financial wellbeing support and salary finance benefits
Lifestyle savings including discounts on retail, travel and utilities
Employee Assistance Programme
Volunteer days

Inclusion at Anglian Water

We’re committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we’re a Disability Confident employer.

Closing Date: xxxxxxxxxxxxxxx

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Alarm Handler