AI Operations Analyst, Growth

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule:

Culver City, CA

4 days in-office / 1 day remote

The Role:

The AI Operations Analyst, Growth serves as the technical engine and operational backbone of our Growth Marketing team. In this role, you won't just execute campaigns; you will build the automated infrastructure, AI agents, and data pipelines that scale our entire growth engine. By combining analytical rigor with AI, low-code workflow builders, custom APIs, and autonomous agents, you will critically evaluate current processes, eliminate manual bottlenecks, and ensure our Growth Marketing team operates at peak velocity.

What You'll Do:

• Automation Engineering: Design, build, and maintain low-code integration pipelines connecting ad channels, customer segmentation and targeting, and data warehouses to ensure seamless data flow and eliminate manual work.
• AI Agent Deployment: Prototype and deploy custom LLM-powered agents and internal tools via Claude API for automated ad optimization, complex global performance analyses, media management, and anomaly alerting across marketing platforms.
• Analytics & Reporting Infrastructure: Pipe multi-channel marketing data across Meta, Google, and internal databases into automated dashboards, incorporating anomaly monitoring to keep data 100% accurate.
• Process Improvement: Critically audit legacy marketing workflows and operational bottlenecks across cross-functional teams, bringing formal recommendations and programmatic solutions to management.
• Documentation & AI Enablement: Manage internal prompt libraries, build AI SOPs, and document system architecture to enable the broader marketing team to leverage best-in-class AI capabilities.
• Cross-Functional & Ad-Hoc Support: Act as an operational liaison between Growth, Product, and Data teams while providing flexible project-based support as daily business needs evolve.

What You'll Bring:

• Bachelor’s degree in Computer Science, Data Analytics, Information Systems, Business Analytics, or a related technical field (or an equivalent portfolio of hands-on technical side projects).
• 1–2 years of experience in AI operations, marketing systems, data analytics, or technical marketing roles.
• Hands-on, AI-native proficiency with LLM tools and APIs (OpenAI API, Anthropic Claude, custom prompt engineering frameworks).
• Demonstrated capability building logic, triggers, and actions in workflow automation platforms.
• Practical coding or scripting ability in Python or JavaScript, with a strong command of REST APIs, Webhooks, JSON payloads, and SQL database queries.
• High learning agility, direct communication skills, and a scrappy problem-solving approach to ship working prototypes without step-by-step supervision.
• Bonus: Familiarity with core growth marketing metrics (CAC, LTV, ROAS) or a personal GitHub/portfolio showcasing web scrapers, custom GPTs, or automation bots.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range of $75,000 to $95,000, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

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