Are you looking to join Callsign as a Release Manager with a twist? Callsign are actively recruiting for an Agile Release Manager to join our technology team at our Abu Dhabi office. We're on a journey to make our releases easier, faster, and more frequent — and this role exists to drive that journey, not just manage releases as they are today. It's a great fit for someone who's collaborative, organised, tech-savvy, and enjoys both delivering and teaching.
This role splits your time between hands-on release management and helping our teams grow stronger at agile practices — because the more our teams internalise agile ways of working, the smoother, faster, and more reliable our releases become. You won't just be running releases; you'll be actively working to improve the process release after release.
This is a dual-focus role. Half your time will be spent managing release execution on real Intelligence Driven Authentication projects — working with Technology, Customers, Partners and other Callsign teams. The other half will be spent coaching and training our scrum teams on agile ways of working — not as a day-to-day Scrum Master embedded in a single team, but as a trainer who builds agile capability across multiple teams. As that capability grows, releases get easier, faster, and more frequent — and that continuous improvement is the core purpose of this role.
Requirements
Release Manager (50%)
- Work with global cross-functional teams (Sales, Product Management, Engineering and Operations to deliver Callsign solutions to customers
- Own the release calendar, go/no-go criteria, and deployment mechanics for products moving into non-production and production environments
- Support QA and DevOps functions to help ensure products are developed to a high standard and deployed quickly and securely
- Continuously identify friction points in the release process and drive improvements — manual steps to automate, bottlenecks to remove, cadence to tighten
- Track release health over time (frequency, lead time, failure rate) to demonstrate ongoing improvement
- Develop and maintain effective working relationships across internal Callsign teams
Agile Trainer (50%)
- Design and deliver agile training sessions and workshops across multiple scrum teams
- Coach engineers, designers, analysts and product owners on agile principles — with an explicit focus on the habits that make releases smoother (predictable commitments, clear ownership, fewer last-minute surprises)
- Help teams build their own agile muscle rather than depending on a single embedded facilitator
- Identify gaps in agile maturity across teams and create targeted learning plans, prioritising the gaps that most affect release reliability
- Treat each training cycle as an experiment: measure whether it moves the needle on release speed and reliability, and adjust
Required Knowledge / Experience
- Recognised Agile trainer-level certification (e.g. ICAgile Certified Professional–Agile Coaching, Scrum Alliance Certified Scrum Professional, or equivalent) enabling you to formally teach others, not just facilitate
- Excellent communicator, skilled in conflict management, comfortable presenting and training as well as doing hands-on delivery work
- Curious, collaborative, empathetic, humble, reflective, energetic, and agile work attitude
- Some relevant industry experience in delivery/release coordination and agile ways of working
- Experience with or strong working knowledge of Agile and DevOps practices
- A continuous-improvement mindset — genuinely motivated by making processes better, not just running them
- Comfortable balancing two distinct modes of work: delivering and teaching
Nice to Have
- Experience running training sessions, workshops, or onboarding programmers
- Experience with release automation or CI/CD pipeline improvements
- Understanding of IT security products and how they're applied (identity, authentication, access control, etc.)
- Familiarity with service management approaches such as ITIL
Benefits
- Private Premium Health Insurance
- Visa costs including 1 month paid hotel stay on arrival
- Annual Airfare Allowance for the home country
- 3 months full pay maternity leaves & 2 weeks full pay paternity leaves
- 25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance)
- Competitive Salary
- Gratuity as EOSB
