Administration Officer

Company Description

For over 50 years, Each has stood beside individuals and communities, helping people live healthier, more fulfilling lives.

We put people at the heart of everything we do, surrounding them with a network of care and support that empowers individuals to thrive.

Join us and be part of a team that delivers Altogether Better Care—because when we come together, we create brighter futures for all.

Job Description

• Part-time (0.8FTE), ongoing opportunity
• Based in Ringwood, on the lands of the Wurundjeri People
• $34.99 per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

Make your days more meaningful
As a key member of our administration team, you'll provide vital support across Clinical and Complex Care Services, working closely with nurses, GPs and allied health professionals to ensure customers can access high-quality care. Through exceptional customer service, referral and appointment management, administration support and billing activities, you'll help create a seamless experience for customers and staff alike.

Your role, your impact
In this role, you'll be the backbone of our service delivery, helping customers access essential health services while supporting clinicians and program staff to deliver outstanding care. You'll bring organisation, attention to detail and a customer-centred approach to a busy and rewarding environment.

• Provide high-quality administrative support across Clinical and Complex Care Services programs
• Manage customer appointments, referrals and clinician schedules to support efficient service delivery
• Support customer onboarding, service agreements, correspondence and waiting list management
• Respond to internal and external enquiries in a professional, timely and customer-focused manner
• Assist with MBS billing processes and administration support for GP services
• Create and maintain reports, meeting minutes, presentations and other program documentation
• Support organisational, funding and legislative compliance reporting requirements
• Coordinate project administration, logistics and tracking of actions and deliverables
• Build positive working relationships with customers, clinicians and key stakeholders
• Contribute to a person-centred, inclusive and welcoming experience for all customers accessing our services

Who we're looking for
We're looking for someone who is organised, proactive and passionate about delivering excellent customer service.

• Experience working in an administrative, reception or office support role
• Well-developed administrative, organisational and time management skills
• Strong customer service skills with a professional, approachable manner
• Confidence using Microsoft Office Suite applications
• Experience using design and publishing tools such as Canva or similar
• Excellent written and verbal communication skills
• Ability to prioritise work, problem solve and manage competing demands
• Strong attention to detail and ability to work accurately in a busy environment
• Ability to work both independently and collaboratively within a team
• Emotional intelligence, resilience and a positive attitude
• Current driver's licence

What will make you stand out

• Experience working in a medical administration or healthcare reception role
• Experience supporting GP, nursing or allied health services
• Experience using electronic medical record systems, particularly Best Practice
• Experience working with culturally and linguistically diverse communities
• Knowledge of healthcare services and customer-centred care
• Understanding of the not-for-profit sector

What's in it for you
At Each you'll be supported to be your best. We provide:

• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Supportive & inclusive culture – Work with like-minded colleagues and leaders who genuinely care.
• Balance your way – Flexible work arrangements to help you juggle work and life commitments.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Endless career opportunities – With over 200 programs across QLD, NSW, ACT, TAS and VIC, there are plenty of pathways to progress.
• Free, confidential support – Our Employee Assistance Program is available for you and your family.
• Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities nationwide

See more Each benefits under the 'Work with us' tab on our website.

To view the full Position Description, click here or visit each.com.au, go to 'Work With Us' > 'Careers' > 'Open Roles' and search for this position.

For more information or a confidential conversation contact Meagan Watson, Team Leader - Clinicial & Complex Care Administration via Meagan.Watson@each.com.au.

Applications Close: Wednesday 21st October 2026
Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today!

Our Commitment to Inclusion at Each
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.

Additional Information

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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