The ad says“You have a strong knowledge of accounting and/or finance”
The ad says“You are a Spanish native speaker but fluent in English”
The ad says“You have a strong knowledge of accounting and/or finance”
The ad says“You have experience working in a SaaS company”
The ad says“You are a Spanish native speaker but fluent in English”
We are looking for a high-energy Customer Support Specialist for the Spanish-speaking markets to join our Customer Success Department
Provide incredible support to the clients by showing great reactivity in solving accounting-related questions they may have
Educate users on how to manage their business better with all the tools that Holded offers
Proactively identify issues before arising
Working cross-functionally with the Sales and Product teams
Keeping track of clients’ feedback and suggesting improvements
Ensure that best-in-class service is given to customers
A passion for teamwork and collaboration - you’ll be working with multiple teams on a regular basis and will help to build the Customer Success “brand” across our entire organization
By joining us, you will work in one of the most important areas of the company. As a self-service product, the CS strategy has a huge impact on how the users onboard the product and bring more value to our users
Benefits
Flexible working hours
26 paid days-off
Short work day on Fridays
Catered lunch
Team Building Events
Yearly budget for individual training
Free English and Spanish lessons
Fully equipped kitchen with snacks, drinks and fresh fruit
Top-notch work equipment
Ping pong, pool table and gaming zone
Preferred experience
You are a Digital Native
You have a proactive attitude
You are a Spanish native speaker but fluent in English
You have a strong knowledge of accounting and/or finance
You have a Bachelor’s Degree (Business Administration or similar)
You are able to learn quickly about various topics
You have experience working as an Accountant and/or in a Big 4 or similar
