Account Supervisor

About the Role

We are looking for a proactive, highly organized, and client-centric Account Supervisor to manage day-to-day operations across our key integrated client accounts operating in dynamic retail environments.

In this role, you will serve as the primary operational anchor and day-to-day liaison for clients, ensuring complex 360-degree campaigns are delivered flawlessly, on strategy, on schedule, and on budget. While this position has no direct reports, you will act as a pivotal project lead—collaborating closely with cross-functional agency teams (Strategy, Creative, Media, Production, and Analytics) to drive campaign momentum, solve operational challenges, and foster strong client relationships.

Key Responsibilities

Client Relationship & Day-to-Day Leadership

• Serve as the main day-to-day contact for client brand marketing teams, maintaining clear communication and high levels of client trust.

• Manage client expectations on timelines, deliverables, scope, and budget, ensuring proactive status reporting and clear meeting agendas/recap documentation.

• Understand the client’s business goals, retail environment, promotional calendar, and brand guidelines to ensure agency output aligns with commercial objectives.

Integrated Campaign Execution & Project Orchestration

• Oversee the end-to-end execution of integrated campaigns across multiple channels (digital, TV/video, print, OOH, social, CRM, e-commerce, and point-of-sale/retail activations).

• Partner with strategy and creative leads to steward work from creative brief approval through final production and campaign launch.

• Monitor project workflows, risk factors, and approval stages, ensuring all internal stakeholders and cross-functional teams meet key milestones.

• Manage asset delivery schedules, retail store/dealer collateral distribution lists, and digital channel specs.

Account Operations & Financial Management

• Manage account finances, including project scoping, fee tracking, production estimates, client approvals, and monthly billing reconciliations.

• Partner with production and finance teams to ensure projects remain profitable and within approved budget parameters.

• Track project scope changes proactively, issuing change orders or scope adjustments as needed.

Performance Tracking & Industry Knowledge

• Collaborate with media and analytics teams to monitor campaign performance, gather insights, and deliver post-campaign reporting to clients.

• Maintain a deep curiosity about marketing trends, consumer behaviours, and competitive activity in the client's industry and competitive activity in the client’s industry.

Qualifications & Experience

• Experience: 4–6 years of account management experience within an advertising, marketing, or digital agency environment.

• Integrated Expertise: Proven track record of executing multi-channel, 360-degree integrated campaigns (digital, social, video, CRM, and retail/POS collateral).

• Financial Acumen: Comfort managing project budgets, estimates, vendor costs, and billing processes.

• Communication Skills: Excellent written and verbal communication skills with the ability to lead client meetings confidently.

• Organization: Exceptional project management and multi-tasking abilities in a fast-paced environment.

Key Competencies

• Self-Starter & Autonomous: Able to drive initiatives forward independently, anticipate client needs, and solve problems proactively without requiring direct reports to delegate to.

• Collaboration: Natural ability to build strong working relationships across creative, strategic, media, and production departments.

• Attention to Detail: Meticulous approach to proofing, campaign specs, timing plans, and financial tracking.