The ad says“2+ years in Customer Success, Account Management, or a commercial SaaS role”
The ad says“2+ years in Customer Success, Account Management, or a commercial SaaS role”
The ad says“2+ years in Customer Success, Account Management, or a commercial SaaS role”
Values
The ad says“Exposure to conversation intelligence, caller ID, or communications technology”
The ad says“Exposure to conversation intelligence, caller ID, or communications technology”
The ad says“Exposure to conversation intelligence, caller ID, or communications technology”
Own a portfolio of 300+ SMB accounts across the UK and Europe, with full accountability for renewals and expansion
Manage your European accounts in German, French or Spanish as well as English
Triage your book daily - identify which accounts need intervention and which are healthy enough to run digitally
Run proactive outreach to at-risk accounts before they become churn conversations
Identify natural expansion signals - usage growth, new teams, new use cases and convert them into upsell opportunities
Forecast portfolio performance and maintain accurate CRM records
Surface patterns from your book of business that help Sales, Product, and Support improve how Hiya serves SMB customers
Balance short-term renewal pressure with longer-term account health, making clear tradeoffs under volume
Benefits
Stock Options
100% Covered Medical, Dental and Vision
401K Program
Vacation Package
Paid Parental Leave
Commuter Benefits
Employer Covered Long-term Disability and Life Insurance
Employee Learning and Development Budget
Charitable Matching
Preferred experience
Must have - Business-level German, French or Spanish - confident holding renewal, pricing, and expansion conversations in that languageDemonstrated ownership of renewals, expansions, or quota
Comfortable working independently in an environment where not every process is fully defined
2+ years in Customer Success, Account Management, or a commercial SaaS role
Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support
Clear, direct communication with customers and internal stakeholders
Exposure to conversation intelligence, caller ID, or communications technology
Experience balancing personalised customer engagement with scale
More than one of German, French or Spanish, or an additional European language
