The ad says“Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers”
The ad says“Ability to engage in business-level and technical conversations at multiple levels of the organization”
The ad says“Adept client relationship management skills”
The ad says“Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes”
The ad says“Strong organizational skills and self-starting mindset”
The ad says“Familiarity with SQL and comfort building basic queries and modifying more complex ones”
The ad says“Strong technical troubleshooting skills and experience interfacing with technical teams”
WorkOS is growing rapidly and looking for an Account Manager to join our team
In this role, you will work cross-functionally to support WorkOS’s most complex customers
This will include building trusted relationships, provide strategic consultations, and proactively identify opportunity areas to help our customers deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth
You will be pivotal in the feedback loop between customers and product
Provide a exceptional experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Sales and other user facing teams as part of a larger effort to support developers
Lead customer facing meetings independently and with product
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions
Benefits
WorkOS pays 90% of premiums for employees and dependents to help keep your family healthy
WorkOS provides a 3% match of your 401k contributions to help you save for retirement
Relax and recharge with 20 days of paid yearly vacation. We also offer 12 weeks of parental leave for new parents
Monthly stipend for gyms, yoga classes, race registrations, or whatever keeps you active
Monthly stipend for a massage, meditation class, therapy, or activities that enhance your mental well-being
Outfit your working space with a stipend for equipment that will keep you comfortable and productive
Preferred experience
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Strong organizational skills and self-starting mindset
5+ years experience in enterprise level client-facing work
Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers
Strong product sense and energized by the challenge of solving difficult user related problems
Ability to lead complex integration conversations in a highly consultative and proactive manner
Strong written and verbal communication skills
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
