The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“A strong record of relationship-building and consultative upselling and cross-selling”
The ad says“A strong record of relationship-building and consultative upselling and cross-selling”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives”
The ad says“Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives”
The ad says“Excellent problem-solving skills, a collaborative and solutions-oriented approach, and the ability to operate with autonomy in a fast-paced environment with some operational ambiguity”
The ad says“A strong record of relationship-building and consultative upselling and cross-selling”
The ad says“Maintain strong pipeline discipline, account visibility, and timely reporting in Salesforce and other internal systems”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives”
The ad says“Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety”
The ad says“Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives”
As an Account Manager at HUMAN, you will own and grow relationships with a portfolio of customers and partners. You will be responsible for customer experience, adoption, retention, renewals, and expansion across HUMAN’s solutions
You will serve as a trusted advisor to key stakeholders, understand their business priorities, identify risks and opportunities, and translate customer needs into clear internal action. Success in this role requires a blend of relationship-building, consultative selling, strategic thinking, commercial discipline, and hands-on problem-solving
Build and maintain meaningful relationships with customer stakeholders and decision-makers, serving as a primary point of contact and developing a strong understanding of their goals, business priorities, challenges, and experiences with HUMAN’s products and services
Drive product adoption by confidently sharing product knowledge, best practices, and recommendations that help customers realize value
Develop account strategies and actionable plans that increase customer value over time
Identify, prepare, and execute upsell and cross-sell strategies that support customer outcomes and revenue growth
Lead renewal planning and facilitate seamless renewals by identifying risks early and coordinating the right internal resources
Identify and execute growth strategies that produce upsell and cross-sell opportunities
Analyze account health, performance, engagement, and portfolio trends to identify growth opportunities, risks, and proactive next steps
Lead customer-facing business reviews, strategic planning sessions, and presentations that clearly communicate performance, priorities, and recommendations
Partner with Product, Marketing, Finance, Customer Success, Solutions, and technical teams to resolve issues, deliver strong customer outcomes, and act on customer feedback, market needs, and product or service gaps
Maintain strong pipeline discipline, account visibility, and timely reporting in Salesforce and other internal systems
Represent HUMAN at relevant industry events and use those interactions to strengthen customer relationships and bring market perspective back to customers and internal teams
Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and a high standard of customer care
Benefits
Work and Life, Not Work or Life: At HUMAN, we offer flexible work, generous time off, and a culture that values rest so you can grow your career and live your life fully.
HUMAN Days : At HUMAN, we believe in making a meaningful impact beyond our work. HUMAN Days give our team dedicated time to give back, support their communities , and act with purpose. Being HUMAN means leading with humanity—inside and outside of work.
Investing in You: Competitive pay, equity, benefits and perks to support you. Grow with HUMAN, tackle new challenges, and help make the internet safer for all.
Wellness Stipend: Your well-being matters. Our annual wellness stipend supports your physical or mental health, your way.
Remote, Hybrid, Human: From Zoom calls to hallway chats, we’re remote and hybrid. It’s not where you work—it’s how you show up that counts.
Never Stop Learning: We believe in growth. Our yearly stipend supports your development – upskilling, reskilling, or deepening what you do best.
Preferred experience
Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives
A strong record of relationship-building and consultative upselling and cross-selling
Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety
8+ years of experience in account management, partner development, consultative sales, or a closely related commercial role, with a track record of carrying and executing against a defined quota
A demonstrated ability to think strategically, identify business objectives and challenges, and translate them into compelling value propositions and action plans
Strong organizational discipline, commercial judgment, and attention to detail
Excellent problem-solving skills, a collaborative and solutions-oriented approach, and the ability to operate with autonomy in a fast-paced environment with some operational ambiguity
Strong analytical judgment and the ability to use account context, customer data, and market knowledge to shape smart next steps
