The ad says“6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS”
The ad says“Familiarity with CI/CD, version control, or agile development practices”
The ad says“6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS”
The ad says“Familiarity with CI/CD, version control, or agile development practices”
The ad says“Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)”
The ad says“Experience with Salesforce DevOps tools or release management processes”
The ad says“Familiarity with CI/CD, version control, or agile development practices”
Values
The ad says“Salesforce certifications (Admin, Platform App Builder, etc.)”
We’re looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You’ll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You’ll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time
Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions
Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account
Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%
Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%
Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders
Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis
Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership
Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders
Preferred experience
Excellent written and verbal communication skills; ability to build trusted advisor relationships
Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
Experience managing complex, multi-stakeholder accounts with long sales cycles
Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
Strong commercial acumen — able to construct ROI narratives and business cases for expansion
Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
Experience working with SaaS platforms, preferably in the Salesforce ecosystem
Experience with Salesforce DevOps tools or release management processes
Familiarity with CI/CD, version control, or agile development practices
