The ad says“Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting”
The ad says“Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting”
The ad says“Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting”
Values
The ad says“Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred”
The ad says“Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred”
The ad says“Experience leveraging consultative sales methodologies such as MEDDPICC preferred”
The ad says“Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred”
The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts.
This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle.
The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention
Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts
Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments
Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline
Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals
Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes
Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations
Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth
Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities
Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities
Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk
Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy
Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives
Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning
Benefits
Health Coverage: Doing your best starts with feeling your best. We provide fully paid medical, dental, and vision for employees, plus 70% for dependents
Flexible Time Off: You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need
Fruity Umbrella Drink Bonus: When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments
Retirement Plan: There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time
Professional Development: We invest in our people and build their skills for the future of work—no matter where that future takes them
Family Leave: We support making big changes, and nothing will change your life more than bringing a child into your family. That’s why we offer 12 weeks of fully paid family leave for all parents
Volunteer PTO: We give you paid days off to give back because we want our workforce to be a force for good
Commuter Benefits: Although much of our workforce is remote, when we do head into the office, we subsidize eco-friendly ways to get there
