The ad says“5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers”
Values
The ad says“Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus”
The ad says“Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus”
The ad says“5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers”
The ad says“Excellent communication, relationship-building, negotiation, and problem-solving skills”
The ad says“Excellent communication, relationship-building, negotiation, and problem-solving skills”
The ad says“5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers”
The ad says“Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus”
The ad says“Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus”
The ad says“Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus”
AtoB is looking for a driven and experienced Account Manager to join our growing sales team. This role is focused on acquiring new customers through an outbound sales motion. The ideal candidate has a proven ability to prospect, generate opportunities through cold outbound, conduct effective discovery, and manage their pipeline to close deals
Own, manage, and grow an assigned portfolio of AtoB customers, serving as the primary point of contact and trusted advisor
Build a deep understanding of each customer’s fleet, business needs, spending patterns, and opportunities for growth
Drive customer adoption and engagement by increasing card activation, utilization, fuel and non-fuel spend, and overall usage of the AtoB platform
Identify upsell and cross-sell opportunities by introducing additional AtoB products and solutions that address customer needs (for example Credit, Capital or Digital Wallet)
Proactively monitor account performance to identify growth opportunities, declining engagement, churn risk, payment concerns, and other changes in account health
Develop and execute retention strategies for at-risk customers while maintaining strong, long-term customer relationships
Use customer and account data to prioritize outreach, quantify value delivered, and drive Contribution Margin growth across the book
Partner cross-functionally with Credit, Risk, Support, Operations, and Product to resolve customer issues and enable responsible account growth
Maintain accurate CRM records, account health assessments, opportunities, and follow-up activities
Consistently achieve or exceed assigned retention, growth, and Contribution Margin targets
At AtoB, Account Managers play a direct role in helping fleets save money, operate more efficiently, and get greater value from their financial tools. You’ll own meaningful customer relationships while driving retention, adoption, and growth across your book. You’ll work cross-functionally in a fast-growing environment where your impact on both our customers and AtoB’s growth is measurable
Benefits
Remote within US/Canada
Unlimited PTO
401(k) matching
Competitive equity
Preferred experience
Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft is a plus
Self-motivated and results-driven, with the ability to manage multiple customer relationships in a fast-paced environment
Commercially minded with the ability to balance customer outcomes with revenue growth
Proven experience managing and growing an existing portfolio of customers
5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers
Comfortable using customer and performance data to identify risks, prioritize opportunities, and make decisions
Strong ability to identify upsell, cross-sell, retention, and customer-growth opportunities
Excellent communication, relationship-building, negotiation, and problem-solving skills
