Account Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary

The Account Manager is responsible for managing and administering the established New York public school insurance portfolio. This role delivers responsive account service, coordinates policy transactions and compliance activities, supports underwriting operations, and strengthens relationships with insureds, brokers, agents, and internal partners. The Account Manager also contributes to business retention and growth by identifying opportunities, cultivating leads, and sharing market intelligence.

Essential Responsibilities

• Manage required compliance activities and written communications, including processing cancellation and nonrenewal notices.
• Prepare accurate new-business and renewal proposals for presentation to insureds, agents, and brokers.
• Coordinate the marketing and processing of new and renewal policies, including ordering and issuing binders, certificates, endorsements, and policy documents within established service timelines.
• Maintain complete and accurate account documentation, including a written record of actions, decisions, and customer communications.
• Provide weekly activity and status reporting to management for the underwriting team.
• Conduct consultative conversations with insureds, brokers, agents, and Marketing Associates; respond promptly and professionally to telephone and email inquiries.
• Identify, recommend, and implement process improvements that increase operational efficiency, accuracy, and service quality.
• Support market penetration and profitable growth through lead generation and business-development activities.
• Build, maintain, and expand customer relationships through telephone, email, and other approved communication channels, helping cultivate opportunities.
• Gather and communicate competitive market intelligence to Territory Sales Managers, including follow-up on lost business when appropriate.
• Perform other duties and special projects as assigned.

 

Knowledge, Skills, and Abilities

• Working knowledge of property and casualty insurance products, policy documents, terminology, and account-management practices.
• Understanding of regulatory and compliance requirements applicable to insurance transactions in New York State.
• Strong customer-service and relationship-management skills, with a consultative and solutions-oriented approach.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, prioritization, and time-management skills, with close attention to detail.
• Ability to manage multiple assignments, meet deadlines, and work independently through completion.
• Ability to collaborate effectively across underwriting, processing, compliance, marketing, and sales functions.
• Sound judgment, initiative, professionalism, reliability, and a positive approach in a fast-paced environment.

 

Education, Experience, and Licensure

• Five or more years of insurance industry experience, including account management or customer service responsibilities; experience supporting public entities or educational institutions is preferred.
• Active New York State Property and Casualty insurance license required.
• Active New York State Life, Accident, and Health insurance license preferred or required based on assigned responsibilities.
• Equivalent combinations of education, training, and relevant experience may be considered.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$50,000 - $65,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

   

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

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