The ad says“Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage”
The ad says“Prior experience within Life Sciences, Speakers Bureau, and Event Planning”
The ad says“Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage”
The ad says“Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)”
The ad says“Prior experience within Life Sciences, Speakers Bureau, and Event Planning”
The ad says“Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)”
The ad says“Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code”
The ad says“Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code”
The ad says“Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)”
The ad says“Prior experience within Life Sciences, Speakers Bureau, and Event Planning”
The ad says“Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage”
The ad says“Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage”
The ad says“Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)”
The Account Director is responsible for overseeing one or more customers and teams, ensuring the delivery of honest, reliable services with transparency and clarity.
They act as a strategic partner, offering innovative solutions when technology alone may not meet a customer’s goals. Collaborating closely with internal teams, the Account Director plays a key role in driving both customer and employee success.
Through proactive leadership, clear communication, and a commitment to excellence, they foster strong relationships that support long-term growth and satisfaction for all stakeholders
Relationship Management
Serve as the primary escalation point for customer stakeholders, ensuring swift issue resolution
Develop and maintain strong, long-term customer relationships that foster trust, advocacy, and sustained business growth
Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives
Identify and pursue new business opportunities with existing and potential customers
Service Excellence & Strategic Guidance
Ensure teams successfully deliver on customer requests and objectives, including reporting, technology updates, and service execution
Provide strategic guidance on industry best practices to enhance customer operations
Maintain a deep understanding of life sciences, regulated environments, event planning, and speakers bureau operations to provide expert-level service
Stay up to date with relevant industry regulations, such as OIG guidelines and the PhRMA Code, ensuring compliance and high-quality service delivery
Continuously seek ways to improve processes and enhance the overall customer experience
Team & Operational Management
Build, mentor, and develop internal teams, fostering professional growth and high performance
Manage staffing within budget constraints for various customer structures, collaborating with internal teams to ensure appropriate resourcing
Oversee Statements of Work (SOWs) and ensure project scopes are effectively managed
Benefits
Work anywhere
Private Medical Insurance
Cash Health Plan
Income protection
Auto Enrolment Pension Scheme
Home internet reimbursement
Childcare vouchers
25 days + Public Holidays + 3 day festive break
Fitness and wellness reimbursement
2% salary towards personal development
Life Assurance
Preferred experience
Prior experience within Life Sciences, Speakers Bureau, and Event Planning
Demonstrate ability to work in a fast-paced environment, and/or multitask often to meet fluctuating customer/company priorities
B.S. or B.A. degree or equivalent experience
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Strong analytical and problem-solving skills
Professional and clear oral and written communication
3+ years of personnel development and leadership
5+ years of customer service or account management or operations
A servant leader
Positive attitude and maintain a “Whatever it Takes” attitude
A strong customer focus
Ability to work and thrive in a team atmosphere
Fundamental knowledge of Veeva Commercial CRM Product Suite including but not limited to Veeva CRM, Veeva Vault, Events Management, and Engage
Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
Familiar with the Life Science industry
Recruitment process
Follow the application process and submit your resume
If moving to the interview stage, our process is as follows:
A conversation with the hiring manager
A personality assessment
A practical case exercise
A final conversation with our group’s Senior Leader
Once all interviews are complete, the manager will be in touch with a final decision
