This is a fully remote role based in Sydney, Melbourne, or Perth.
Join the Fight Against Food Waste
One-third of all food produced globally is wasted. It's a moral crisis, an environmental crisis, and an operational one — and it's solvable. For over 20 years, Leanpath has been the partner thousands of kitchens across 45 countries trust to cut their food waste in half.
We're not just a software company. We're a team of chefs, data scientists, sustainability advocates, and operators who believe that lasting change happens at the intersection of culinary expertise and AI-powered insight — and that technology alone is never enough. We partner deeply with our clients, from the kitchen to the corner office, because we're as invested in their success as they are.
If you're driven by measurable impact — the kind you can count in pounds of food saved, meals preserved, and greenhouse gases avoided — you belong here.
As an Account Director for the Australia and APAC region, you are the strategic and operational leader of our most significant enterprise partnerships. You are responsible for the overall health, growth, and impact of a high-value portfolio, leading a dedicated account team to ensure our clients achieve transformative sustainability and financial results. You act as a senior consultant to C-suite and sustainability executives while maintaining a hands-on grasp on account operations, from revenue targets and contract management to service delivery and food waste coaching.
Key Responsibilities:
Leadership & Team Management (LMA):
- Lead, Manage, and hold Accountable (LMA) the APAC account team to ensure excellence in service delivery and goal attainment.
- Foster a high-performance culture within the account team, team members are aligned with Leanpath’s mission and customer success standards.
Strategic Relationship & Stakeholder Management:
- Act as the primary executive contact for enterprise accounts, navigating complex global organizations to build deep relationships with C-suite and sustainability leads.
- Execute high-impact Executive Business Reviews (EBRs) and maintain consistent, professional communication across all client levels.
- Serve as the primary communicator for high-profile technical incidents or critical issues, ensuring transparency and swift resolution.
Growth, Revenue & Financial Oversight:
- Own the regional P&L for your portfolio, meeting or exceeding Revenue and Pipeline Targets through upsells, cross-sells, and strategic expansions.
- Manage the full commercial lifecycle of the account, including Account Billings, A/R, and Contract Management.
- Lead renewal strategies to ensure long-term retention and partnership stability.
Program Strategy & Impact Execution:
- Drive Customer Waste Reduction & Product Usage by designing and overseeing the execution of regional program strategies.
- Ensure the delivery of Software Support Services (Coaching) and maintain rigorous Customer Success standards and processes across the portfolio.
- Represent the "Voice of the Customer" within Leanpath, partnering with Product and Engineering to influence the roadmap based on regional enterprise needs.
Impact Storytelling:
- Partner with Marketing to lead Leanpath/Client Success Storytelling initiatives, including the development of webinars, case studies, and industry presentations that highlight the environmental impact of your accounts.
Requirements & Qualifications:
- 10+ years of experience in strategic account management or business leadership within the APAC region, preferably in B2B SaaS or IoT.
- Experience leading and managing teams to hit collective commercial and performance targets.
- Strong experience in contract negotiation, P&L management, and A/R oversight.
- Ability to transition seamlessly from high-level strategy to the execution of coaching services and technical incident management.
- Deep understanding of the Australian/APAC ESG landscape and reporting frameworks.
- Strong existing network in the regional foodservice or hospitality sectors with the executive presence to influence C-suite stakeholders.
- Authentic passion for global food waste prevention.
- Japanese language proficiency highly preferred.
The Leanpath Experience
Since 2004, Leanpath has defined the food waste technology industry. Today, we continue to lead it, recognized globally for our "Technology for Good."
Why Lead with Us in Australia?
- Your work directly contributes to a more sustainable planet, powered by our latest AI integrations.
- We embrace a remote-first culture that respects the "Big Australia" geography, offering the autonomy to manage your portfolio across the APAC region.
- We live by our core values—excellence, kindness, and teamwork. We are a "come as you are" culture that prioritizes collaboration and diverse perspectives.
- You'll get to work with world-class enterprise partners while driving the sustainability agenda across the APAC landscape.
- We offer competitive Australian benefits, a generous leave policy to ensure you stay recharged, and the chance to lead a team that is genuinely changing the world.
If you are energized by being part of the future of food, we want to hear from you!
