2nd Shift Customer Service Representative

Customer Service Representative

Department: Haven Assistant
Location: Tyrone, PA (On-site) - not remote
Employment Type: Full-time (30+ hrs/week)

About InspectionGo

InspectionGo helps homeowners manage and protect their most valuable investment—their home. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.

The Role:

This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our Haven Assistant team when appropriate.
Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution.
You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.

Schedule & Availability

● Full-time: 30+ hours/week 2pm-10pm
● Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO.
● Our operating hours are 8:00 AM–10:00 PM.
● We are primarily hiring for shifts starting at 2:00pm or later (especially
weeknights/evenings).
● The more weeknight availability you have, the better.
● Weekend shifts are rare, but occasional weekend availability is a plus when needed.
● Schedules are set in advance. We can offer some flexibility, but shifts are not fully customizable.
● Shifts are assigned based on coverage needs; applicants with more weeknight availability are prioritized.

What You’ll Do:

● Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
● Provide customer support by confirming details, answering questions, and ensuring the next step is clear
● Schedule consultations with the HomeBinder Assistant team when appropriate
● Gather feedback on the customer’s inspection experience and share key takeaways with
the team to improve quality
● Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
● Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
● Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.

What Success Looks Like:

● Customers feel taken care of - not pressured
● You follow through: you do what you say you’ll do, when you say you’ll do it
● Notes and tasks are complete and clear enough that anyone can pick up the thread
● Consultations are scheduled with the right context captured (clean handoffs)
● Your customer feedback helps identify trends and improve the inspection experience over time
● You consistently meet execution and quality expectations
What We’re Looking For
● Strong communication and a calm, professional phone presence
● Excellent organization and follow-up habits
● Comfortable with phone work, documentation, and daily execution standards
● Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
● Coachable: you like feedback and improve quickly
● Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
● Spanish-speaking (bilingual Spanish/English) is a plus, not required
Compensation
● Base pay: $13–$15/hour (based on experience)
● Performance incentives: paid monthly based on execution + quality/compliance
○ Incentives become available once you’ve completed onboarding and are
approved to work independently.
○ Ramp time varies by aptitude and execution quality - the faster you’re ready, the sooner incentives begin.
○ Incentive earnings typically average $400–$900/month (varies by performance and hours worked)

Why Join InspectionGo:

● Supportive culture: authenticity, respect, collaboration
● Warm leads only (no cold calling)
● Modern office environment (snacks & coffee included)
● Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO
● Referral bonuses available
● Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.

Additional Requirements
Applicants must be:
● At least 18 years old
● Authorized to work in the U.S.
This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided.
InspectionGo is an Equal Opportunity Employer. For accommodation requests, contact hr@inspectiongo.com.
Ready to Apply?
Complete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - we’d love to hear your story.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What does customer service mean to you?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Tyrone, PA 16686 (Required)

Work Location: In person